Emporium TPO has been named a Top Workplace three years in a row in the 2024, 2025, & 2026 Scotsman Guide!
About Emporium:
Emporium is a wholesale origination platform dedicated to servicing professional mortgage brokers and non-delegated correspondent lenders. Our aspirations at Emporium are simple: build a team of talented individuals with shared values who think and behave like owners, create a culture focused on exceptional customer service, and deliver quality products and returns to stakeholders. Come join us!
Role Summary:
The Account Manager will be responsible for managing the pipelines and client relationships of the Account Executive they partner with. The Account Manager’s role is to facilitate the movement of loans in their pipeline, from submission to funding, so that loans are funded as quickly and efficiently as possible.
Responsibilities:
- Be a subject matter expert on all loan products offered by the company and the underwriting requirements of each loan product, handling post-submission questions from their mortgage brokers.
- Consistently build meaningful relationships with all customers and accounts.
- Maintain constant communication regarding condition status, file movement, and current turn time as established by EmporiumTPO.
- Understand the rate sheets and pricing for each loan product.
- Be knowledgeable in the rate lock process and requirements, answering lock process-related questions from their mortgage brokers.
- Have a thorough understanding of the processes required to successfully move a loan from submission to funding.
- Work with submitting mortgage brokers, as needed, to provide them with guidance on how to properly satisfy underwriting or funding conditions.
- Consistently communicate with Account Executives, Mortgage Brokers, and other key stakeholders.
- Conduct a daily review of the active pipeline and identify appropriate client follow-up activities
- Review pipeline of all loans within assigned client segment for invalid document submission or identification of alternative document solutions and orders all appropriate documents, including but not limited to Collateral Desktop Analysis, Closing Agent Approval, Tax Transcripts, and Consumer Identity Validation.
- Identify and resolve client issues and escalate to management as appropriate.
- Manage individual service level agreements and turn times on all loans in the assigned pipeline
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization’s desired culture and values.
Requirements:
- 5 years of experience in the residential lending industry
- 2 years of Wholesale Account Management experience
- Minimum of 2 years of current Non-QM lending experience
- Excellent written and verbal communication skills
- Thorough understanding of Agency, Non-Agency, Jumbo, and Investor loan programs, their requirements, and associated necessary documents
- Thorough understanding of loan pricing and lock requirements
- Demonstrated ability to manage pipelines with consistent client communication
- Demonstrated ability to build strong relationships with internal and external customers
- Ability to review daily pipeline reports and prioritize the tasks needing completion in order to move loans through the pipeline to funding
Why Join Us?
We’re committed to creating an environment where our team can thrive, both professionally and personally. Here’s what you can expect when you join our organization:
Comprehensive Benefits from Day One
- A range of medical, dental, and vision plan options to meet your needs
- Company-paid life insurance, short-term, and long-term disability coverage
- Access to an Employee Assistance Program offering confidential support for personal, work-life, and everyday needs
Work-Life Integration That Works
- 9 company-recognized holidays, plus your birthday off
- 2 floating holidays for added flexibility
- Generous PTO and sick time
- Paid time off to vote
- Paid parental leave and bereavement leave
Growth & Development
- Ongoing learning opportunities, from technical skills to leadership development
- Tuition reimbursement to support your continued education
- A collaborative culture that prioritizes internal growth and career mobility
Financial Well-Being
- 401(k) plan to help you plan confidently for the future
Culture & Connection
- Team-building events, company outings, and virtual gatherings that foster connection
- A workplace that values collaboration, recognition, and a sense of belonging
And yes, we celebrate you
- Enjoy a birthday surprise from us each year
Emporium is an equal opportunity employer. At Emporium, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law .
All offers of employment are contingent upon the successful completion of a background check in accordance with company policy and applicable laws.
Please Note: This position is being managed directly by our internal recruiting team. We are not accepting unsolicited resumes or candidate submissions from recruiting agencies, staffing firms, or third-party recruiters.