Account Manager Social Media

More about the role:

We are actively seeking an experienced and accomplished Account Manager to join our vibrant Social Media team with a dedicated focus on our pivotal government sector clients. This is a critical role for a professional with a proven track record in social media strategy and a passion for driving impactful outcomes with Government sector clients.

You will be a primary partner and lead for our most significant government accounts shaping developing and executing comprehensive social media strategies that align with client objectives. This role encompasses leadership of a small dedicated team end-to-end management of social media projects and active participation in securing new government business through RFPs and pitches.

What youll do:

• Serve as the day-to-day point of contact for assigned government clients building strong relationships in coordination with senior leadership.
• Support the development and execute social media strategies tailored to government agencies owning channel plans content calendars and publishing workflows.
• Oversee content production for social channels; draft and edit posts briefs and captions; ensure compliance with government policies and brand guidelines.
• Monitor platforms and community interactions; manage moderation social listening and escalation processes per client protocols.
• Track performance and produce dashboards and insights; recommend optimizations to improve reach engagement and sentiment.
• Assist with new business efforts by contributing research case studies proposals and RFP inputs for public-sector accounts.
• Stay current on platform updates trends and government communication standards; share relevant learnings with clients and the team.
• Provide light mentorship and QA support to junior team members; help maintain best practices and process documentation.

Experience that contributes to success:

• Extensive and proven experience in social media strategy and account management with a significant portion dedicated to government or public sector clients.
• Proven success executing social media plans and campaigns for multi-stakeholder organizations.
• Experience managing day-to-day client communications and coordinating cross-functional delivery.
• Strong command of major platforms (TikTok X Facebook Instagram LinkedIn) and their strategic applications.
• Proficiency with social tools and analytics (native platform insights Sprinklr Hootsuite etc.) with the ability to translate data into actionable recommendations.
• Strong project management skills; comfortable juggling multiple deadlines and budgets under the guidance of senior leaders.
• Excellent writing and editing skills with attention to accuracy compliance and audience needs.
• Bi-lingual proficiency in Arabic (written and spoken) is highly preferred.

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Required Experience:

IC