Assistant Reservations Manager

We are seeking an enthusiastic and detail-oriented Assistant Reservations Manager to join our dynamic team in Dubai United Arab this role you will play a crucial part in optimizing room occupancy and revenue while ensuring exceptional guest experiences.

• Assist the Reservations & Revenue Manager in managing and optimizing room occupancy and revenue strategies
• Oversee daily reservation operations and support the reservations team in providing excellent customer service
• Handle complex reservation inquiries and resolve guest issues promptly and professionally
• Generate and analyze reservation reports on daily weekly and yearly basis to aid in decision-making processes
• Collaborate with other departments to ensure seamless guest experiences from booking to check-out
• Implement and maintain reservation systems and procedures to maximize efficiency
• Train and mentor reservation team members focusing on talent development and performance improvement
• Stay updated on local and international hospitality trends to inform reservation strategies
• Participate in revenue management meetings and contribute insights for pricing and inventory decisions
• Ensure compliance with hotel policies and industry standards in all reservation processes

Qualifications :

• Bachelors degree in Hospitality Management Business Administration or related field
• Proficiency in reservation systems preferably Accor reservation system and Opera Cloud
• Strong analytical skills with experience in data analysis and report generation
• Excellent knowledge of revenue management strategies and practices
• Advanced proficiency in Microsoft Excel and other relevant software
• Outstanding interpersonal and communication skills with a strong customer-focused approach
• Demonstrated leadership abilities and experience in team management
• Ability to work effectively in a fast-paced multicultural environment
• Fluency in English and Arabic; additional languages are a plus
• In-depth understanding of the luxury hospitality market in Dubai and the UAE
• Flexibility to work varying shifts including weekends and holidays as required

Additional Information :

What is in it for you:

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world

Remote Work :

No

Employment Type :

Full-time

Key Skills
Active Directory Administration,English Language,Access Control,Jpa,Legal Support,Airlines
Experience: years
Vacancy: 1