Assistant Sales Manager Outside Catering

Description

POSITION SUMMARY

The Assistant Sales Manager Outside Catering is a hybrid role responsible for leading the strategic and proactive catering sales efforts for JW Marriott Marquis Dubai. This role is pivotal in achieving catering revenue goals enhancing guest and associate satisfaction and implementing Marriotts brand service strategy across all aspects of the outside catering sales process.
The position demands Sales Championship for achieving revenue goals for Offsite Catering while supporting the target for onsite catering through shared market segment by generating new leads focusing on building long-term value-based customer relationships. The Assistant Sales Manager ensures the team maximizes revenue opportunities through effective up-selling accurate forecasting cross-selling and strategic decision-making around the hotels outside catering initiatives.

KEY RESPONSIBILITIES

• Support in development of Sales Strategy and execute actions in accordance whilst aligning with overall business goals.
• Drive proactive sales initiatives to secure new business opportunities and expand existing client accounts.
• Collaborate with operations and culinary teams to ensure seamless execution of catered events.
• Accurately forecast catering revenues and monitor performance against targets.
• Analyze market trends and evolving customer needs to tailor offerings and strengthen competitive positioning.
• Ensure compliance with brand standards and service excellence across all client interactions.
• Build and maintain strong relationships with key clients partners and vendors to support long-term business growth.
• Represent the hotel at industry events trade shows and networking opportunities to promote outside catering services.

CANDIDATE PROFILE

2 years experience in the sales and marketing or related professional area.
Previously a sales role in 5-star hotel or Luxury Catering Sales.
Experience in catering segments is essential.
Marriott sales experience is desirable but not essential.
Experience in Catering Proactive Sales / Lead Generation is essential.
Fluent Arabic both oral and written is desirable but not essential.

CORE WORK ACTIVITIES

• Works collaboratively with property sales channels (e.g. Event Booking Center Market Sales Strategic Accounts) to ensure sales efforts are coordinated complementary and not duplicative.

• Targets catering accounts markets or segments with heavy emphasis on proactive solicitation and account saturation.

• Partners with catering counterparts to effectively manage the business opportunity.

• Responds to incoming catering opportunities for the hotels that are outside parameters of the Event Booking Center.

• Coordinate with EBC team for any leads generated for onsite events and directly handle leads/opportunities for catering that are offsite
• Identifies qualifies and solicits new catering businesses to achieve personal and each hotels revenue goals.
• Focuses efforts on catering accounts with significant potential sales revenue.
• Handles complex business with significant revenue potential as well as significant customer expectations.
• Develop effective catering sales plans and actions.
• Designs develops and sells creative catered events.
• Maximize revenue by selling packages and creative food and beverage.
• Understands the overall market - competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.
• Close the best opportunities for each property based on market conditions and individual property needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Utilizes Marr Web for resources and information (e.g. Training Energizers etc.).
• Leverages available tools (e.g. Rooming Lists Proposals Passkey etc.).
• Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls entertainment FAM trips trade shows etc.
• Develop relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Manage and develop relationships with key internal and external stakeholders.
• Uses sales resources and administrative/support staff.
• Conducts site inspections.
• Create contracts as required.
• Supports brands Service and Relationship Strategy driving customer loyalty by delivering service excellence through each customer experience.
• Provides excellent customer service to grow share of the account.
• Executes brands Customer Service Standards and hotels Brand Standards.
• Executes and supports Marriotts Customer Service Standards and hotels Brand Standards.
• Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).
• Participates in and practices daily service basics of the brand (i.e. MHR Spirit to Serve Daily Basics RHR Savvy Service Basics Courtyard SpringHill Suites Fairfield Inn Basics of the Day Residence Inn Daily Huddle or TownePlace Suites Morning Meeting).
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to Marriott.
• Gains understanding of the hotels primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solutions both prior to and during the program/event.
• Performs other duties as assigned to meet business needs

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager

Key Skills
Abinitio,Corporate Banking,Logistics & Procurement,Consumer Durables,FX,Instrument Maintenance
Employment Type : Full-Time
Experience: years
Vacancy: 1