Call Center Manager – F&B Industry

Job Responsibilities

• Manage daily call center operations and supervise the customer service team.
• Oversee orders, customer inquiries, complaints, cancellations and delivery-related issues.
• Coordinate with food delivery platforms such as Talabat, Snoonu, Rafeeq and Keeta.
• Monitor team performance, service quality, response times and customer satisfaction.
• Resolve escalated customer complaints and ensure timely solutions.
• Coordinate with restaurant branches and operations teams to ensure smooth order processing.
• Prepare performance reports and implement improvements to enhance operational efficiency.

Qualifications

• 5–6 years of relevant experience in call center operations, preferably in the F&B industry.
• Minimum 2–3 years of F&B industry experience in Qatar is mandatory.
• Hands-on experience managing food delivery platforms such as Talabat, Snoonu, Rafeeq and Keeta.
• Arabic speaking is an added advantage.
• Candidates must be currently residing in Qatar with a valid QID.

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