Reservation Handling:
Process individual and group reservations across multiple properties accurately and efficiently.
Respond to reservation inquiries via phone email online platforms and travel agents.
Modify cancel or update reservations in the Property Management System (PMS) as requested.
Ensure all bookings are recorded with correct guest details payment methods rate codes and special requests.
Guest Relations & Communication:
Provide prompt professional and friendly customer service to all guests and partners.
Recommend suitable rooms packages and upsell opportunities to maximize revenue.
Maintain a strong understanding of each propertys features services and room types to ensure accurate guest guidance.
Handle special requests such as VIP arrangements group bookings and room block management.
Qualifications :
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
This listing is sourced from a third-party job board. Applying will redirect you to the original posting.
Flip Retail
Xsolla
Encore Global
Ladwig Consulting