Job Description
Commercial Loan Servicing Representative III – ABL
Hybrid - Charlotte, NC | Irving, TX | Chicago, IL | Los Angeles, CA
Hybrid Role
Contract to Hire (W2), Weekly Pay (40 hours/week)
ABOUT THE ROLE
Our client, a Fortune 100 Financial Services Company, is seeking a Commercial Loan Servicing Representative III to support day-to-day operations and activities related to servicing commercial asset-based lending (ABL) loan transactions. This hybrid position, based in Charlotte, NC or Irving, TX, is a 12-month contract-to-hire opportunity offering weekly pay and a standard 40-hour work week. The role involves leading complex servicing activities, acting as a primary liaison with internal and external teams, and ensuring compliance with bank policies, procedures, and regulatory requirements. You will be responsible for customer/client modifications, account maintenance, rebooking, purchased receivables management, and ensuring accuracy throughout the life of each transaction.
WHAT YOU'LL DO
- Lead a variety of servicing activities for complex commercial loan products, including asset-based lending (ABL) transactions
- Serve as the primary liaison and collaborate with Sales, Legal, Control and Risk, Technology, Operations, and other internal teams to address customer-focused needs
- Review and negotiate complex loan servicing transactions, evaluate risks, devise strategies to mitigate risks, and identify procedural modifications
- Act as an escalation point for resolving client issues and coordinate resolution of open customer concerns
- Conduct quality reviews and monitor key performance metrics to ensure process efficiency and effectiveness
- Coordinate servicing activities related to loan and regulatory diligence, ongoing portfolio maintenance, and customer interaction
- Evaluate and upload data into systems of record, ensuring data accuracy and integrity
- Research and analyze complex business and operational decisions to support loan servicing operations
- Ensure compliance with all internal policies, procedures, and regulatory requirements
- Review financial data, reconcile accounts, and calculate charges as part of loan servicing processes
- Manage customer/client modifications, account maintenance, rebooking, and purchased receivables management to ensure accuracy throughout the transaction lifecycle
WHAT YOU BRING
- Strong experience with commercial loan servicing
- Familiarity with asset-based lending (ABL), including tranches, settlements, swinglines, payoffs, restructures, payments, advances, and accruals
- Proficiency with loan servicing software and MS Office tools, especially MS Excel
- Experience reviewing financial data, reconciling accounts, and calculating charges
- Ability to lead servicing activities for complex commercial products
- Strong collaboration skills with Sales, Legal, Risk, Technology, and Operations teams
- Experience reviewing and negotiating complex loan servicing transactions and evaluating risks
- Ability to serve as an escalation point for client issue resolution
- Experience conducting quality reviews and monitoring key performance metrics
- Knowledge of compliance with policies, procedures, and regulatory requirements
- Excellent organizational, analytical, and communication skills
- Ability to manage multiple priorities and work effectively in a fast-paced, team-oriented environment