We are seeking dynamic and customer-oriented individuals in our Global Excellence Center Contact Center Agents. The ideal candidates will possess strong communication skills and have a solid background in customer service, specifically in international voice or email/chat processes.
Key Responsibilities:
· Handle inbound and outbound calls, emails, WhatsApp Chat, for customer queries and service requests.
· Provide effective customer service through voice, email, or chat communication.
· Accurately log and manage customer issues and inquiries using Salesforce or other ticketing tools.
· Ensure high levels of customer satisfaction by resolving complaints and providing timely follow-up.
· Maintain consistent communication with customers to ensure prompt and accurate resolution.
· Collaborate with internal teams to address and resolve issues effectively.
· Follow service level agreements (SLAs) to deliver timely and efficient customer support.
Required Qualifications:
· Any Graduate (Preferred), 2+ years of experience in voice or email/chat customer service processes (international experience is mandatory).
· Strong verbal and written communication skills.
· Ability to handle customer interactions with professionalism and empathy.
· Knowledge of Salesforce or other ticketing tools is an added advantage.
· Immediate joiners are preferred.
· Flexibility to work in rotational shifts and rotational week-offs.
Benefits :
This listing is sourced from a third-party job board. Applying will redirect you to the original posting.
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