Position - CRM Product Owner
Location: East Hanover, NJ – Hybrid (3 days onsite, 2 remote)
Contract - 12 Months with a possibility of extension
Job Summary
- Lead strategy, development, and delivery of CRM capabilities across a healthcare/pharmaceutical environment.
- Own product areas from discovery through release and post-launch support.
- Translate business needs into user stories, requirements, acceptance criteria, and success metrics.
- Manage and prioritize the product backlog and drive Agile delivery.
- Partner with business, IT, analytics, architecture, privacy, legal, and commercial/medical teams.
- Identify process improvements and enhance CRM user experience and customer engagement.
- Ensure solutions meet governance, privacy, security, and compliance standards.
- Coordinate and mentor analysts, contractors, and delivery resources.
- Support change management, training, adoption, and stakeholder communication.
- Contribute to CRM product strategy using industry trends, user feedback, and performance data.
Required Qualifications
- Bachelor’s degree required; Master’s/MBA preferred.
- 5–7+ years of experience in product management, technology strategy, innovation, or leadership.
- Experience with large-scale CRM implementations, preferably in pharmaceutical, healthcare, or CRM environments.
- Strong knowledge of Salesforce, Veeva, CRM data, AI, and related platforms.
- Experience with Salesforce Data Cloud/Data360, Veeva, Snowflake, OpenAI, or similar technologies.
- Strong Agile, backlog management, stakeholder management, and product delivery experience.
- Experience using AI/LLMs for product management, user-story creation, or process mapping.
- Excellent communication, analytical, problem-solving, and cross-functional collaboration skills.
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