Senior NCR ATM Operations Consultant Q-Soft Doha, Qatar

Job Title: Senior NCR ATM Operations Consultant Q-Soft Doha, Qatar

Recruiting Company: Q-Soft

Job Location: Doha, Qatar (Onsite)

Job Type: Full-Time / Contract

Location: Doha, Qatar

Work Model: Onsite

Industry: Banking Technology & ATM Operations

Specialization: NCR ATM Systems & ATM Application Support

Experience Required: NCR ATM Operations and Production Support Experience

Domain: Banking, ATM Networks, ATM Software Support

Position Summary

Q-Soft is seeking an experienced Senior NCR ATM Operations Consultant to support mission-critical ATM operations within a leading banking environment in Qatar. This role is ideal for professionals with extensive NCR ATM experience who can manage production issues, incident resolution, software support coordination, and ATM platform stability while ensuring high service availability.

Detailed Job Description

As a Senior NCR ATM Operations Consultant, you will play a key role in supporting and maintaining ATM production environments, ensuring uninterrupted banking services and operational efficiency. You will be responsible for incident troubleshooting, application support, vendor coordination, release management, and operational support activities related to NCR ATM platforms. Working closely with ATM operations teams, software vendors, testers, and business stakeholders, you will provide technical expertise to resolve issues, deploy fixes, and support enhancements across the ATM ecosystem. This role requires strong analytical skills, hands-on ATM experience, and a solid understanding of banking technology environments.

Key Responsibilities

• Provide Level 1 analysis, troubleshooting, and incident resolution for ATM-related issues.
• Investigate ATM production incidents and identify root causes.
• Raise, track, and manage tickets with NCR ATM software support teams.
• Support day-to-day ATM operations and production environments.
• Coordinate technical support activities for ATM applications and infrastructure.
• Assist with deployment of patches, software releases, upgrades, and production fixes.
• Analyze application logs, system logs, and incident data to facilitate rapid issue resolution.
• Prepare and share technical findings with NCR support teams and stakeholders.
• Support System Integration Testing (SIT) and User Acceptance Testing (UAT) activities.
• Participate in ATM network monitoring and operational support functions.
• Ensure service levels and operational standards are maintained.
• Contribute to continuous improvement initiatives for ATM service reliability and availability.

Required Qualifications & Skills

• Hands-on experience supporting NCR ATM platforms.
• Proven experience in ATM Application Support and ATM Operations.
• Strong troubleshooting and incident-management capabilities.
• Experience supporting ATM production environments.
• Knowledge of ATM software deployment and maintenance processes.
• Experience handling patches, releases, hotfixes, and production changes.
• Experience supporting SIT and UAT testing activities.
• Strong understanding of ATM transaction flows and operational processes.
• Ability to analyze logs, diagnose issues, and coordinate resolutions effectively.
• Strong communication and stakeholder-management skills.
• Experience working in banking, financial services, or ATM environments.
• Ability to work within mission-critical production support environments.

Nice-to-Have Skills

• Experience with NCR APTRA solutions.
• Knowledge of ATM switching and transaction processing environments.
• Familiarity with banking payment systems and card services.
• Experience with ATM monitoring and management tools.
• Understanding of ITIL service management practices.
• Experience supporting large-scale ATM networks.
• Knowledge of ATM security, compliance, and operational risk management.
• Experience with banking software release management processes.

Recruitment Pro Tip

For NCR ATM operations roles, employers typically prioritize candidates with proven production support experience over purely implementation backgrounds. Make sure your CV highlights ATM incidents resolved, NCR platforms supported, ATM software upgrades managed, ATM uptime improvements achieved, and your experience working with NCR support teams, APTRA environments, production fixes, and banking operations teams. Quantifiable achievements related to service availability, incident reduction, or ATM network performance can significantly strengthen your application.