Job Title: CS & Operations – CPA / CPI
Location : Mumbai
Qualification : Graduate / Postgraduate (Any Specialisation)
Experience : 3+ years
Job Overview
We are seeking a detail-oriented and proactive CS & Operations Executive with strong experience in CPA/CPI campaign management, client servicing, and operational coordination. The ideal candidate will ensure smooth campaign delivery, high-quality execution, and excellent client experience in the performance marketing ecosystem.
Roles & Responsibilities:
Campaign Execution & Management
- Manage end-to-end campaign fulfilment including ad trafficking, QA/testing, and campaign scheduling.
- Launch and monitor campaigns as per Release Orders (RO) and ensure all delivery parameters are adhered to.
- Optimize CPA/CPI campaigns proactively to meet performance KPIs and drive successful outcomes.
- Track daily pacing, conversions, lead quality, and overall campaign health.
Client Servicing & Coordination
- Serve as the primary point of contact for campaign-related queries, performance updates, and troubleshooting.
- Provide prompt and professional support to clients, agencies, and internal teams.
- Resolve delivery discrepancies, tracking issues, and technical challenges by coordinating with clients, publishers, and internal tech/support teams.
- Work closely with the Sales & Agency teams to ensure campaign expectations and deliverables are aligned.
Reporting & Analysis:
- Generate detailed weekly/monthly/quarterly performance reports with insights and optimization recommendations.
- Analyze campaign data to identify growth opportunities and operational efficiencies.
- Maintain accurate documentation of campaign progress, delivery status, and billing details.
Operational Excellence:
- Ensure proper validation of numbers for billing and coordinate with finance for smooth invoicing.
- Maintain strong relationships with publisher partners and internal stakeholders to support seamless delivery.
Skills & Requirements:
- Minimum 3 years of experience in digital advertising, ad operations, campaign delivery, or performance marketing (CPA/CPI experience preferred).
- Strong understanding of mobile advertising, tracking mechanisms (S2S, MMPs), and performance marketing workflows.
- Excellent coordination, multitasking, and time-management skills.
- Strong analytical abilities with hands-on experience in campaign optimization.
- A proactive self-starter with the ability to manage pressure, deadlines, and diverse stakeholder expectations.
- Strong communication skills, professionalism, and attention to detail.
- Ability to work collaboratively with cross-functional teams.
About Ventes Avenues:
Ventes Avenues is a leading Mobile Media Company specializing in Mobile Performance & Branding. We serve as a preferred performance and display partner for top international publishers in the Indian market and work with 200+ advertisers and digital agencies.
With cutting-edge mobile ad units and an innovative performance-driven approach, Ventes Avenues is disrupting the mobile advertising landscape. Our strengths include multi-level targeting, direct control of premium ad inventory, and a deep understanding of brand and performance requirements.
We are driven by technology, precision marketing, and strong industry relationships, ensuring impactful, scalable, and data-backed solutions for our partners.