Customer Success Engineer - Networking & AI Observability vendor

Customer Success Engineer

India, US

StealthWatch is partnered with an innovative AI networking and observability vendor that’s looking to hire an experienced Customer Success Engineer to join its growing post-sales team.

This is a customer-facing technical role where you’ll take ownership of customers after a successful Proof of Concept, working closely with the deployment team, production rollout and ongoing adoption. You’ll become a trusted technical advisor, helping enterprise customers maximise the value of the platform while identifying opportunities to expand into new use cases.

What you’ll be doing

• Lead customers from POC into production deployment.
• Deliver onboarding, implementation and technical guidance.
• Work closely with Sales, Solutions Engineering and Delivery teams.
• Build long-term technical relationships with enterprise customers.
• Support deployments, troubleshooting and platform optimisation.
• Travel to customer sites for key milestones and technical reviews.

What we’re looking for

• Strong networking background with technologies such as BGP, MPLS, SD-WAN, routing, switching and telemetry.
• 5+ years in a customer-facing technical role such as Resident Engineer, Customer Success Engineering or Solutions Delivery.
• Experience working with enterprise customers.
• Excellent communication skills and a passion for solving technical challenges.

If you have a networking background and enjoy working directly with customers to deliver successful outcomes, I’d love to hear from you.