Customer Success Manager - BytePlus (GenAI & SaaS) Advertising & Sales - Sales support Dubai Regular

Customer Success Manager - BytePlus (GenAI & SaaS)

Location: Dubai

Employment Type: Regular

Responsibilities

• Serve as the primary technical point of contact for key enterprise accounts, building strong long‑term relationships with stakeholders to ensure BytePlus solutions align with their business objectives.
• Provide expert technical guidance during the post‑sales phase, gaining an in‑depth understanding of client business scenarios to summarize and share product application best practices.
• Own and lead project delivery for cloud migration, deployment, and expansion projects, coordinating closely with customers to ensure on‑time completion and continuous support.
• Act as the lead liaison for technical issues and escalations, proactively identifying solutions for evolving customer needs and ensuring high levels of satisfaction.
• Maintain thought leadership in Cloud, AI, and ML technologies by contributing to technical documentation, industry insight articles, and the development of internal best practices.

Qualifications

Minimum Qualifications

• Bachelor’s degree or above with 3+ years in technical customer‑facing roles such as Technical Account Manager, Cloud Solution Architect, CSM, or Technical Project Manager.
• Deep expertise in cloud or AI product suites from major global cloud providers (e.g., AWS, Azure, GCP).
• A collaborative team player capable of setting clear goals, driving successful delivery, and fostering positive team morale.

Preferred Qualifications

• Prior success collaborating with Digital‑Native Businesses (DNBs), ISVs, and Systems Integrators (SIs) in E‑commerce, Media, Gaming, or Education.
• Proven track record in managing large‑scale migration and deployment projects within enterprise software or cloud ecosystems.

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