Cyber Defense Lead

Help AG is looking for a Cyber Defense Lead who will be responsible for Workflow Management, Shift Handover, Escalation and Prioritization of Cyber Defense Services and Activities during an allocated Shift. This role is the primary technical and operational escalation point for Shift Analysts delivering Cyber Defense Services (e.g., Managed Detection and Response). This role is accountable to the Senior Director MSS Operations for delivery according to agreed SLAs and procedures.

Responsibilities

• Technical Leadership of Cyber Defense Capability, including optimization of people, process, and systems.
• Support Pre-sales, Sales, and Business Development of new and existing Services.
• Work with Internal peers and External stakeholders to achieve effective and Sustainable Implementation and Delivery of Cyber Defense Services and associated service elements.
• Support the Service Transition process; Work with peers to effectively Transition Customers and Infrastructure into Operations.
• Work pro-actively and collaboratively with Peers (e.g., Managed Security Controls).
• Support rapid and effective detection, mitigation, containment, and response to Cyber Security Incidents leveraging integrations with, and capabilities of, Infrastructure Platforms, Tools, Assets under Management, and non-Managed Customer Controls.
• Creation, Optimization and Documentation of processes, procedures, and workflow; Tracking and Reporting of SLAs, KPIs and OLAs.
• Initiate, Support and Manage Incidents, Problems, Issues, Risks and Compliance activities; 24x7 On-call for Critical or Urgent activities as required.

Qualifications & Skills

• Degree in Computer Science, Information Systems, Electrical Engineering, or a closely related degree.
• Minimum of 8 years of hands-on experience in Security Operations Center (SOC) operations, including expertise in incident detection, response, threat hunting, team leadership, and security monitoring tools like SIEM, SOAR, and EDR solutions.
• Skills in Security Controls Operation, Incident Response, Security Operations, Managed Services, Threat Intelligence, Hunting and Vulnerability Management.
• CISSP, CISM, CISA (or equivalent experience).
• ITIL Accreditation (or relevant experience).
• Solid technical skills and understanding in Information Security Technologies (e.g., SIEM, NGFW, CTI, WAF), Delivery of Managed Services, Cyber Security Concepts and Standards.
• Demonstrated experience in effectively managing and mitigating Security Events, Threat, Attacks and Vulnerabilities.
• Solid background in Cybersecurity and understanding of Cyber Security tools, infrastructure, and systems.
• Outstanding Organizational Skills; Ability to lead and motivate skilled security professionals.
• Active listener; Excellent communication, presentation, and training skills.
• Customer and Team-focused attitude.
• Ability to interface with, and influence, Pre-Sales and Sales teams, to achieve agreed business outcomes.
• Flexible work approach, based on the job requirements.
• Strong interpersonal skills with the ability to collaborate well with others and reconcile differences among resources/departments.

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Inclusive and diverse working environment.
• Flexible/Hybrid working environment.
• Open door policy.

About Us

Help AG present in the Middle East since 2004, was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.

With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the‑art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.

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