Director, Customer Experience & Contact Center Strategy

WhiteCrow Research Pvt. Ltd. in Dubai seeks a Director to lead the Customer Engagement & Contact Centre, shaping strategy across contact center and customer engagement channels. You will drive KPI-aligned operations and CX programs, reporting to senior leadership and guiding cross-functional teams.

You will oversee technology selection, including AI and automation, to enhance customer and agent experiences while ensuring scalable operations and continuous improvement.

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