Overview
You own the daily execution of the site. This is a high-speed, high-precision role - where details matter and delays cost money. You ensure the site runs clean, orders flow smoothly, and nothing slips through the cracks.
What You'll Do
- Own end-to-end site operations - inventory sync, transfers monitoring
- Monitor orders across the lifecycle - fulfillment, cancellations, returns, refunds
- Coordinate closely with warehouse, logistics, and customer service to resolve issues fast
- Track and improve operational KPIs (order accuracy, SLA adherence, fulfillment speed)
- Identify issues early and fix them before escalation
- Maintain backend systems (Shopify) with discipline and accuracy
- Support the onboarding of new brands
What Good Looks Like
- Orders move fast with minimal exceptions
- You are reliable under pressure and don't miss details
- Problems get solved before they become visible
Requirements
- 2-5 years in e-commerce operations or digital retail
- Strong attention to detail - you catch what others miss
- Hands‑on experience with Shopify or similar platforms
- Familiarity with inventory systems (transfers, stock movements)
- Ability to manage volume, complexity, and tight time
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