Vodafone Doha is seeking an experienced technical support professional to close enterprise fixed and managed service complaints within SLA. You will log interactions in the CRM, analyze root causes, and coordinate with field teams and vendors to resolve issues.
Responsibilities include 24x7 support, 1st level troubleshooting, scheduling field visits, and monitoring SLAs for timely resolution. A telecommunications engineering degree with ITIL/PRINCE2 or Cisco/NRS certifications is preferred.
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