Epic Cheers Campaigns Consultant

Primary Responsibilities:

• Provide subject matter expertise in Epic Cheers Campaigns and CRM, including system design, build, testing, and implementation.

• Collaborate with leadership and end users to design and configure solutions, providing technical and clinical consultation, including workflow analysis and application configuration to support enhancements and issue resolution.

• Lead multiple small to medium-scale Epic upgrade initiatives and workflow enhancements through all project phases.

• Lead design and validation sessions, ensuring thorough documentation, follow-up, and issue escalation.

• Maintain system documentation, including design specifications and build records.

• Monitor production applications and respond to incidents, including participation in 24/7 on-call support as needed.

• Execute all phases of testing, including unit, system, and integrated testing for Epic Healthy Planet workflows.

• Analyze workflows, data collection, reporting needs, and technical issues to support solution development.

• Collaborate with training teams to develop and maintain application-specific training materials.

• Translate business requirements into functional specifications; manage system updates, enhancements, and release testing.

• Ensure compliance with organizational standards for system configuration and change control.

• Build and maintain strong relationships with end users, stakeholders, and business partners.

• Facilitate communication across teams from requirements gathering through implementation.

• Troubleshoot and resolve application issues, escalating complex problems as appropriate.

• Maintain deep knowledge of Epic functionality and operational workflows.

Required skills:

Applications: Ambulatory, Care Everywhere or EpicCare Link.

• Minimum of 5 years of experience in the healthcare industry, including at least 3 years of direct client-facing experience with healthcare domain knowledge such as clinical documentation workflows, patient portals, encounter closure, and patient flow management.

• Minimum of 4 years of experience with Epic implementation and/or support

Benefits Featured

Medical, Dental , and Vision Insurance is offered to qualified candidates.