Facility Manager

The Head of FM will have overall responsibility for managing and supervising the complete Facility Management operations of all Owners Association buildings and projects . He will head the FM team, supervise engineers, supervisors, technicians and contractors, and report directly to Top Management.

The role will focus on management, supervision, inspections, reporting, compliance, KPI/SLA monitoring, corrective action, and coordination with Owners Association committees and government authorities .

Key Responsibilities

• Head and manage the complete FM operation for all Owners Association buildings, projects, common areas, facilities, and assets.
• Supervise the FM team and contractors, ensuring proper performance, accountability, productivity, and timely completion of assigned work.
• Review and verify daily, weekly, monthly and management reports , ensuring accuracy and proper follow-up.
• Monitor KPIs, SLAs, preventive and corrective maintenance, complaints, breakdowns, response times, pending works and contractor performance .
• Conduct regular and random site visits and inspections to verify actual conditions against submitted reports.
• Identify deficiencies, delays, negligence or non-compliance and ensure immediate corrective action and proper closure .
• Monitor MEP, HVAC, electrical, plumbing, fire and life-safety systems, elevators, common areas, cleaning, security, landscaping and all other FM services.
• Manage and evaluate contractors and service providers and ensure compliance with contracts, SLAs, quality standards and agreed timelines.
• Attend and actively participate in Owners Association Committee meetings , prepare required reports, provide technical/operational updates, and follow up on committee decisions and resolutions.
• Coordinate with Ajman Land Department and other relevant government authorities , including attending meetings, making official visits, submitting required documents, and following up on approvals and requirements.
• Regularly check and monitor updated rules, regulations, circulars, procedures and requirements issued by the Land Department and relevant authorities , and ensure they are communicated to the team and properly implemented.
• Ensure all Owners Association requirements, registrations, inspections, approvals, documentation and compliance matters are properly maintained to avoid fines, penalties, delays or regulatory violations .
• Maintain proper records of government correspondence, approvals, certificates, inspections, contracts, committee decisions and compliance documents.
• Review maintenance budgets, quotations, OPEX/CAPEX, major repairs, replacements and improvement proposals before submitting recommendations to Top Management.
• Monitor owner/resident complaints and ensure timely resolution within approved SLA.
• Review team attendance, productivity, inspection records and performance and take corrective action where required.
• Monitor safety, statutory inspections, certifications, emergency preparedness and other regulatory requirements.
• Prepare consolidated reports for Top Management covering FM performance, KPIs, SLAs, complaints, maintenance, contractors, costs, compliance, risks, pending issues and corrective actions.
• Ensure all major issues, committee decisions, government requirements and corrective actions are properly followed up until closure.
• Continuously identify opportunities to improve building standards, reduce operating costs, improve service quality and increase owner/resident satisfaction.

Required Profile

• 8–12+ years of FM / building management experience, preferably in the UAE.
• Strong experience with Owners Associations, residential towers, communities or large-scale property facilities .
• Strong knowledge of FM operations, MEP, maintenance, contractors and building systems.
• Proven experience heading and managing an FM operation/team .
• Good understanding of Owners Association procedures, committee coordination and UAE regulatory requirements .
• Experience dealing with Land Department and relevant government authorities is highly preferred.
• Strong knowledge of KPI/SLA management, inspections, reporting, compliance and corrective actions .
• Excellent leadership, communication, analytical and reporting skills.
• Knowledge of CAFM/CMMS, ERP, Excel and FM reporting systems.
• UAE experience and driving licence preferred.

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