Field Account Manager

Established in 2001, Exceed is a leading service provider and software development company, providing a range of best of breed solutions and innovative services. Headquartered in UAE and operating in 10 countries with 400+ employees, 70+ partners, and 900+ regional customers. At the moment, we are looking for a Business Development Manager, aka Account Manager to look after strategic customers. The successful candidate will have the experience, and knowledge, to manage C-level executives. The successful candidate should also have previous experience in account planning, opportunity management, and controlling complex meetings. The Sales Account Manager will also support product launch activities with the goal of not just increasing brand awareness, but also generating new leads. This role will be pivotal in supporting the product and partner teams, as well as company success. If you are tech-savvy, always ready to learn about new products and services, and know how to build and maintain strong relationships, then this is the job for you.

Responsibilities

• Manage existing customers
• Find new potential customers Meet with customer
• Understand future plans Map requirements to eXceeders products
• Log the prospect pipeline on product mapping in system Qualify and advance opportunities
• Read RFP and nominate service providers Manage proposal submissions
• Follow up with customer and internal team
• Close deals Initiate services Support the deployment Invoice on and follow up with payments
• Solve raising issues Log every customer interaction in systems

Requirements

• 3–7 years of experience in Business Development, Account Management, or B2B Sales, preferably within the IT services, software development, or technology solutions industry.
• Proven experience in managing strategic accounts, developing long-term customer relationships, and identifying new business opportunities.
• Strong understanding of IT solutions, software products, cloud services, and technology-driven business solutions.
• Demonstrated ability to engage and build relationships with C-level executives, senior decision-makers, and key stakeholders.
• Experience in reviewing RFPs/RFQs, coordinating technical and commercial proposals, and collaborating with internal teams and external partners.
• Ability to understand customer business requirements and recommend suitable technology solutions and services.
• Hands-on experience with CRM systems for managing sales pipelines, tracking opportunities, and documenting customer interactions.
• Strong negotiation, presentation, communication, and relationship management skills.
• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
• Excellent command of English, both written and spoken. Arabic is an advantage.
• Previous experience in the UAE or GCC technology market is an advantage.

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