Fircosoft Engineer

Why Mizuho

At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and richer work experience than a boutique firm or an established giant could offer alone

It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have the same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest and growing banks in the world.

About the Team

Regulatory & Compliance Technology function is part of Corporate Services Technology group and focused on delivering strategic platforms and solutions across Regulatory Reporting and Compliance domain, including U.S. Regulatory Reporting, KYC, AML, Sanctions, Transactions Screening etc.

Role Summary:

We are seeking an experienced Fircosoft RTB Support Engineer to provide production support, platform administration, incident management, and continuous improvement for the firm's sanctions screening ecosystem. The role will be responsible for ensuring high availability, stability, regulatory compliance, and operational excellence across Fircosoft applications supporting sanctions, payments screening, customer screening, and compliance operations.

The ideal candidate will possess strong expertise in Firco Continuity, Firco Trust, Firco Compliance Link, Firco Screening Server , sanctions screening processes, and production support within a global banking environment.

Key Responsibilities:

Production Support & Operations:

• Provide L2/L3 support for Fircosoft platforms in a 24x7 global environment.
• Monitor system health, application performance, batch processing, and screening workflows.
• Manage incident, problem, and service request tickets within defined SLAs.
• Lead troubleshooting and root cause analysis of production issues.
• Coordinate recovery activities during major incidents and production outages.
• Ensure platform stability, availability, and operational resilience.

Platform Administration

• Administer Fircosoft environments including Development, UAT, and Production.
• Manage application configurations, screening parameters, workflows, and rules.
• Support deployment and release activities across environments.
• Execute environment validations, smoke testing, and post-release verification.
• Maintain application documentation, operational runbooks, and support procedures.

Regulatory & Compliance Support

• Support sanctions screening operations across payment, customer, and transaction screening domains.
• Work closely with Compliance, Financial Crime, AML, and Operations teams.
• Assist in implementation of regulatory changes and sanctions list updates.
• Ensure compliance with audit, risk, and governance requirements.
• Support internal and external audits with evidence collection and reporting.

Continuous Improvement

• Identify opportunities for automation and operational efficiency.
• Analyze production trends and recurring issues to reduce incidents.
• Improve monitoring, alerting, and operational dashboards.
• Drive defect remediation and platform optimization initiatives.
• Stakeholder Management
• Act as liaison between Compliance, Operations, Infrastructure, Vendors, and Development teams.
• Coordinate with Fircosoft vendor support for product-related issues.
• Provide regular operational status updates and KPI reporting to management.

Required Skills & Qualifications:

Education

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or related discipline.

Experience

• 4-10 years of hands-on Firco Support / RTB (L2/L3) experience.
• Experience working within Banking, Capital Markets, Financial Services, or Regulatory Technology domains.

Technical Skills:

• Strong experience supporting Fircosoft / Firco Continuity platforms.
• Expertise on:
• Firco Continuity
• Firco Trust
• Firco Compliance Link
• Firco Screening Server (FSS)
• Firco Insight (preferred)
• Experience with sanctions and AML screening processes.
• Understanding of SWIFT payment messages (MT/MX formats).
• Strong SQL skills for troubleshooting and data analysis.
• Experience with Linux/Unix environments.
• Knowledge of application monitoring and support tools.
• Understanding of file processing, batch scheduling, and middleware integrations.
• Familiarity with ITIL support processes.

Organization Overview:

Mizuho Global Services (MGS), Pune is an integral part of Mizuho Financial Group, one of the world’s leading financial institutions with a strong global presence across the Americas, EMEA, and Asia. Based in India, MGS Pune supports Mizuho’s international businesses by delivering high-quality, scalable, and resilient services across multiple functions.

MGS Pune plays a critical role in driving operational excellence, standardization, and innovation for Mizuho Americas. By combining deep domain expertise with strong process, technology, and analytical capabilities, it partners closely with regional and global teams to support corporate and investment banking, capital markets, and corporate services functions, while adhering to the highest standards of risk management, regulatory compliance, and control.

MGS Pune offers competitive compensation and benefits package aligned with industry standards and local market practices. MGS Pune is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. Employment is subject to applicable background verification checks in accordance with Indian laws and company policies.

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