Founding Care Navigator-258853

Responsibilities:

What You'll Do (All virtual/Over Phone)

Patient Care & Coordination

• Own the care experience for a growing panel of senior patients and their families.
• Develop thoughtful, individualized care plans based on each patient's health, goals, and circumstances.
• Coordinate care across physicians, specialists, hospitals, pharmacies, insurers, and other healthcare partners.
• Manage post-hospitalization follow-ups and ongoing care needs.
• Coordinate referrals, appointments, and other necessary services.
• Support medication reconciliation and identify potential gaps or issues across providers and pharmacies.
• Help patients and families navigate insurance issues, including denials, prior authorizations, and appeals.
• Maintain consistent communication with patients and family members.
• Attend or support appointments when appropriate.
• Ensure important follow-up items and action plans are completed.
• Serve as a consistent and trusted resource for patients and their families.

Build the Care Model

• Independently manage an initial patient population while maintaining a high standard of care.
• Identify recurring challenges and opportunities within the patient experience.
• Help develop repeatable workflows, processes, scripts, escalation protocols, and handoffs.
• Document best practices and lessons learned from working directly with patients.
• Partner with technology and product stakeholders to identify ways to improve care delivery.
• Provide a clinical perspective on the development of tools, workflows, and technology.
• Help establish the foundation for a scalable care-delivery model.

Build & Lead the Future Care Team

• Help define the skills, backgrounds, and characteristics needed for future clinical team members.
• Participate in recruiting and onboarding future Care Navigators.
• Train and mentor new team members using the processes and best practices you help establish.
• Help establish quality standards for patient care.
• Eventually take responsibility for building, leading, and overseeing a growing care team .
• Help ensure patients receive a consistent, high-quality experience as the organization scales.
• Serve as a clinical leader and advocate for the patient as the organization grows.

Required Skills:

• Active RN/NP/PA license
• Demonstrated ability to work independently and take full ownership of a patient population with minimal day-to-day direction.
• Strong clinical judgment and the ability to assess complex situations, prioritize needs, and develop thoughtful, individualized care plans.
• Startup mindset: comfortable operating in an environment where processes, workflows, and best practices are still being built.
• Growth mindset: eager to learn, seek feedback, experiment, identify opportunities for improvement, and continuously raise the standard of care.
• Entrepreneurial and proactive: you see something that needs to be done and take action rather than waiting to be told what to do.
• Passionate about improving the healthcare experience for older adults and their families.
• Comfortable balancing direct patient care with the responsibility of helping build scalable processes and workflows.
• Strong interest in healthcare technology and willingness to leverage AI and other tools to improve efficiency and patient outcomes.
• Demonstrated potential to grow into a leadership role , including hiring, mentoring, developing, and eventually overseeing a team of Care Navigators.
• Comfortable collaborating cross-functionally with clinical, operational, product, and technology teams.
• Willingness to work five days per week onsite .

Schedule/Shift:

Monday-Friday 9am-5pm