Position: Google CCAI Technical Project Manager
Location: WA, IL, NY, TX, AR, NC, RI, CT, TN, NJ, AZ, WI, CA, PA, GA, MD, IA
Long Term Contract
· Lead end-to-end delivery of large-scale Contact Center Transformation programs, from strategy, planning, and roadmap definition through deployment and operational stabilization.
· Independently manage project scope, requirements, schedules, risks, dependencies, budgets, and stakeholder communications across multiple workstreams.
· Drive implementation and modernization initiatives involving Google CCAI, Dialogflow CX/ES, Agent Assist, CCAI Insights, IVR, telephony, chat, and analytics platforms.
· Lead the technical design and deployment of AI-powered customer experiences, including conversational AI, virtual agents, self-service journeys, and intelligent routing solutions.
· Engage directly with senior client leadership (Directors, VPs, CIOs, and Business Executives), providing strategic guidance and positioning technology investments against business outcomes.
Required Qualifications
· 10+ years of Technical Project/Program Management experience.
· Hands-on technical expertise in Contact Center technologies - Google CCAI
· Strong understanding of AI/ML, Conversational AI, IVR, Omnichannel Customer Experience, and Contact Center Operations.
· Experience managing enterprise-scale cloud transformation programs on GCP or other hyperscale platforms.
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