- To coordinate all service requirements addressed to IRD and ensure their immediate action aiming for the highest possible guest satisfaction.
- To promote efficiency confidence courtesy and an extremely high standard of social skills. To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- Works in close cooperation with the Kitchen and all other key service departments.
- Standard instructions of the immediate guest care telephone manners up-selling
- Ensures that under no circumstances the telephones are unattended and practice impeccable telephone manners.
- Conducts a proper handover during shift change.
Qualifications :
- University Degree or Vocational in any field.
- Minimum of 1 year or more experience in a similar role or experience as a telephone operator / call center.
- Good computer skills
- Excellent communication skills telephone etiquette and up selling skills.
- additional language will be a plus
Additional Information :
Your team and working environment :
- Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
- At Accor we are Heartists!
Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists at Rixos Premium Saadiyat Island every day we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding
Remote Work :
No
Employment Type :
Full-time
Key Skills Agency,Advertisement,Esol,Furniture,ERP
Experience: years
Vacancy: 1
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