Madre Integrated Engineering is seeking a Technical Support Specialist – Tier 1 to provide frontline IT support for Windows and macOS environments. The role covers onsite and remote assistance, incident logging, and coordination with Tier 2 as needed.
The ideal candidate holds a diploma or bachelor's degree in IT or related fields, with experience in desktop support and strong problem-solving and communication skills. Certifications such as ITIL, CompTIA, or Apple/Microsoft are a plus.
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