Lead sap cs consultant

Lead SAP CS Consultant
Location : Mumbai/ Bengaluru (Hybrid 10 days Onsite)
Fulltime

Job Summary
As the Lead SAP CS Consultant, you will be responsible for leading the design, implementation, and optimization of SAP Customer Service solutions. You will serve as the primary subject matter expert, bridging the gap between business requirements and technical execution. You will guide a team of functional consultants, collaborate closely with cross-functional teams (MM, FI, PP, ABAP), and manage senior stakeholder relationships to deliver robust, scalable enterprise solutions.
Key Responsibilities
Solution Architecture & Delivery
Blueprint & Design
Lead requirement-gathering workshops with business stakeholders, analyze complex business processes, and design end-to-end SAP Customer Service solutions.
Translate business requirements into scalable SAP CS process designs and functional specifications.
Hands-on Configuration
Perform and oversee advanced SAP CS configuration including:
Service Notifications
Service Orders
Service Contracts
Warranty Management
In-House Repair Processing
Resource Planning & Scheduling
Service Billing
Equipment & Functional Location Management
Integration Management
Ensure seamless integration of SAP CS with SAP MM, FICO, PM, PP, and external third-party applications through IDocs, ALE, EDI, APIs, and middleware platforms.
Collaborate with technical teams to resolve complex integration and data flow challenges.
S/4 HANA Transformation
Lead impact assessments, solution design, and implementation activities for SAP ECC to SAP S/4 HANA transformation projects related to Customer Service processes.
Support adoption of SAP Fiori applications and modern service management capabilities within S/4 HANA.
Team Leadership & Governance
Technical Mentorship
Lead, mentor, and support junior and mid-level SAP consultants.
Provide guidance on best practices, configuration standards, and solution design.
Quality Assurance
Review functional specifications (FSDs), configuration documents, and test scenarios.
Define and execute robust testing strategies including Unit Testing, SIT, and UAT.
Stakeholder Management & Change Leadership
Act as a trusted advisor to business stakeholders and leadership teams.
Drive process improvements and manage business expectations throughout project lifecycles.
Facilitate workshops, solution reviews, and steering committee discussions.
Required Experience & Qualifications
Professional Experience
8+ years of SAP functional consulting experience.
Minimum 2–3 end-to-end SAP CS implementation projects.
Experience in multiple rollout, enhancement, and support engagements.
At least 3+ years in a Lead Consultant, Solution Lead, or Architect role.
Experience working with global delivery teams and client-facing environments.
Technical & Functional Skills
SAP Customer Service (SAP CS)
Strong expertise in:
Service Notifications
Service Orders
Service Contracts
Warranty Management
In-House Repair Processing
Equipment Master Data
Functional Locations
Installed Base Management
Resource Planning & Scheduling
Service Billing
Customer Service Reporting and Analytics
Technical & Cross-Functional Skills
Strong integration knowledge with SAP MM, PM, FICO, and PP.
Understanding of IDocs, ALE, EDI, APIs, and middleware integration.
Ability to analyze and troubleshoot functional issues.
Experience with SAP S/4 HANA and SAP Fiori applications.
Exposure to SAP Service Cloud is highly preferred.
Education & Certifications
Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.
SAP Customer Service (CS) Certification and/or SAP S/4 HANA Certification preferred.
Key Behavioral Competencies
Strategic Problem Solving
Ability to analyze complex service management challenges and design efficient SAP-based solutions.
Communication & Stakeholder Management
Excellent communication and presentation skills.
Ability to engage effectively with business users, management, and executive stakeholders.
Leadership & Collaboration
Proven ability to lead consulting teams and manage multiple workstreams.
Strong interpersonal and relationship-management skills.
Adaptability
Comfortable working in fast-paced environments and global onshore/offshore delivery models.