Title: Learning Operations Support Coordinator
Location: Hybrid - Mon/Fri Remote | Tue-Thu
Location: (51 Madison Ave, New York, NY)
Duration: Contract
Interview Process: 2 Rounds
About the Role
The Learning Operations Support Coordinator will support the planning, coordination, and delivery of learning and development programs across the organization. This role is ideal for someone who is highly organized, tech-savvy, detail-oriented, and interested in leveraging technology and AI tools to improve processes and learner experiences.
Key Responsibilities
- Coordinate learning programs, events, and training initiatives from planning through execution.
- Manage training calendars, enrollments, communications, and program logistics.
- Maintain learning records, trackers, reports, and documentation.
- Support learners, facilitators, and stakeholders with program-related inquiries.
- Assist with reporting, dashboards, data analysis, and learning metrics.
- Utilize AI-enabled and digital tools to improve efficiency and support daily operations.
- Help identify process improvement opportunities and support implementation of new tools and workflows.
Required Qualifications
- Bachelor's degree or equivalent experience.
- 2-3+ years of experience in Learning & Development, HR Operations, Training Coordination, Program Coordination, or a related support role.
- Strong organizational and multitasking skills.
- Experience with Microsoft Office Suite, including Excel, PowerPoint, and Teams.
- Ability to manage data, reporting, and documentation accurately.
- Excellent written and verbal communication skills.
- Comfortable learning and working with new technologies and AI-enabled tools.
Preferred Qualifications
- Experience with Learning Management Systems (LMS).
- Exposure to reporting, dashboards, or analytics tools.
- Familiarity with AI tools such as ChatGPT, Microsoft Copilot, or similar technologies.
- Experience supporting training, learning, or employee development initiatives.
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