Learning And Development Specialist

Job Title: Learning Operations Coordinator

Duration: 6+ Months (Possible extension)

Location: New York, NY 10010

Hybrid Role

Responsibilities:

• The Learning Operations Support role is an opportunity to build experience in Learning & Development while helping deliver high-quality learning experiences across the organization.
• Supports the day-to-day coordination of learning programs while using technology, data, and AI-enabled tools to help the team work more efficiently.
• Don’t need to be an expert in Learning & Development or AI—we’re looking for someone who enjoys learning new tools, working with data, solving problems, and finding better ways to get things done.
• Help coordinate learning programs, experiences, and events from planning through completion.
• Support learning calendars, enrollment, communications, materials, and program logistics.
• Keep learning records, resources, trackers, and program documentation organized and up to date.
• Respond to questions and provide support to learners, facilitators, and team members.
• Help ensure learning programs run smoothly and provide a positive learner experience.

Use AI & Technology:

• Use AI-enabled platforms and digital tools to support everyday work and make processes more efficient.
• Explore ways AI can help with activities such as drafting communications, creating content, conducting research, analyzing information, and preparing reports.
• Learn new digital tools and share helpful tips and use cases with the broader L&D team.
• Stay curious about emerging technologies and new ways they can support learning and team productivity.

Work with Data & Insights:

• Help track participation, completion, learner feedback, engagement, and other learning metrics.
• Support the creation and maintenance of reports, dashboards, and recurring updates.
• Review data to identify trends, patterns, and opportunities for improvement.
• Help translate learning data into clear takeaways that the team can use to make decisions.
• Look for opportunities to make L&D processes simpler, more consistent, and easier to manage.
• Maintain trackers, templates, workflows, and other team resources.
• Support the testing and implementation of new tools, processes, and ways of working.

Education/Experience:

• Bachelor’s degree or equivalent experience; relevant coursework, internships, or project experience in areas such as Human Resources, Learning & Development, business, communications, data/analytics, technology, or a related area is a plus.
• Min. 2 - 3 Years of Experience
• Work or internship experience supporting programs, events, HR, Learning & Development, or operations.
• Comfort working with technology and an interest in learning new digital and AI-enabled tools.
• Foundational skills working with data, spreadsheets, or reporting, with an interest in building analytical capabilities.
• Ability to manage multiple tasks, follow through on commitments, and ask questions when needed.
• Curiosity about how technology, AI, and new ways of working can improve the employee learning experience.