BICSI is an Equal Opportunity Employer (EEO) / Veterans / Disabled
EEO IS THE LAW
OUR MISSION
BICSI is a global professional association supporting the advancement of the information and communication technology (ICT) profession. Our vision is to be the global authority advancing safe, secure and reliable ICT infrastructure with focused values in integrity, service, and excellence.
SUMMARY
The Manager, Educational Programming oversees and executes the educational vision and strategy for BICSI’s two flagship conferences from inception to completion, working multiple years in advance on the assigned conference, and for other assigned events. To perform this job successfully, the manager must collaborate with senior leadership to ensure educational goals align with organizational objectives;
must have knowledge of organizational policies and procedures;
and must be able to perform each essential function satisfactorily. The individual in this role is meticulous and must also possess excellent customer service and project management skills. The Educational Programming Manager works collaboratively with other Professional Development team members as well as Meeting Services team members, and cross-departmentally to evolve and grow BICSI’s educational portfolio. The position reports directly to the Vice President of Professional Development.
SUPERVISORY ROLE - Supervised no department employees
DUTIES & RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Strategy and Growth
- Lead the development and implementation of program content and curriculum for conferences and events, including managing speaker training sessions as well as speaker presentations.
- Implement strategies to grow the conference speaker portfolio to expand conference offerings.
- Evaluate program effectiveness through feedback and assessments.
- Ensure programs meet accreditation standards and participant needs.
- Prepare reports and presentations for stakeholders on program outcomes.
- Collaborates with internal departments, and vendors to implement visual and technical enhancements that elevate the attendee experience and align with the conference’s goals and standards.
- Foster partnerships with industry experts, speakers, and educational institutions.
Planning, Onsite Execution & Post Conference/Event Management
- Curate and manage Educational Programming for all events to include Skills Challenge, Edutour, concurrent sessions, and maintain schedules with a focus on strategic outcomes.
- Collaborate with subject matter experts and vendors to deliver innovative, high-quality educational experiences.
- Communicate with speakers to ensure on-site readiness and seamless operations
- Conducts content review of all conference and event presentations and recommend material revisions to ensure compliance with BICSI’s CEC Policy
- Manages and oversees speaker training and logistical aspects of BICSI conferences and events, including support the speaker selection process, assisting onsite speaker management and ensuring speakers’ needs are met during the conference.
- Curate the event schedule and manage speaker readiness, including AV presentation requirements.
- Develops and maintains comprehensive event processes including reports, comparison graphs, and performance statistics.
- Ensures accurate and timely website updates and follow up communications to speakers.
- Supports the development of exhibitor and sponsorship opportunities, researches and recommends vendors for conference-related activities
- Conducts comprehensive post-event analysis, including creating detailed education reports and attendance comparison graphs by conference and/or event for future planning and evaluation.
- Collaborate with speakers, Conference Managers, logistics coordinators, and marketing teams.
Continuous Improvement and Ancillary Responsibilities
- Lead the development and curation of advanced educational content for conferences and events, ensuring alignment with industry trends and participant needs.
- Oversee logistical aspects of conference planning, including CSC consumable management (create list, review physical inventory, etc)
- Keeps current with industry trends and technologies, applying insights to enhance the attendee experience and improve service to members.
- Recommends and implements approved innovative ideas and best practices to increase the effectiveness, performance, and efficiency of events and related processes.
- Adapts to evolving organizational needs, performing other duties as assigned, while maintaining flexibility with a high level of integrity, service, and excellence.
- Provide Subject Matter Expertise to departments with a focus on quality and excellence.
REQUIRED SKILLS & ABILITIES
To perform this job successfully, this individual should have:
- Project Management: Ability to prioritize tasks, manage multiple projects, and meet deadlines using project management tools.
- Communication and Collaboration: Excellent verbal and written communication skills;
collaborative and team oriented.
- Subject Matter Expertise: Serves as a Subject Matter Expert in ICT providing guidance across ICT events, digital technologies, ICT field tools and equipment, applies deep technical knowledge and best practices.
- Technical Proficiency: Knowledge of association management systems, content management systems(a2z), virtual tools, collaboration platforms (Teams, Zoom, Jira) and Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Project, Visio).
- Problem-Solving and Adaptability: Effective at anticipating challenges and implementing solutions quickly.
- Customer Service Orientation: Skilled in delivering exceptional experiences for attendees, exhibitors, and sponsors, and professional approach to resolving inquiries and addressing issues.
- Leadership and Teamwork: Proven ability to lead teams, provide guidance, and foster positive working relationships.
TRAVEL
Up to 20% travel including two (2) one-week conferences each year, site visits, and industry events. Must have or be able to obtain a valid U.S. Passport.
EDUCATION & EXPERIENCE
- Bachelor’s degree in Education or Business, or a related field is required.
- 5+ years of experience in Project Management, Event Management, or a related field.
- Expert understanding of continuing education standards and requirements and ICT
- Excellent organizational, writing, and communication skills.
- Strong organizational and multitasking abilities.
- Demonstrated experience in trade show and sponsorship management is preferred.
- Familiarity with data analytics and reporting for event performance is a plus.
- Nonprofit association experience is preferred.
PHYSICAL REQUIREMENTS
The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
The regular work schedule is 40.0 hours per week (Monday-Friday;
daytime) and may require additional hours/overtime, as necessary. Must occasionally lift and/or move up to 25-50 pounds and stand/walk onsite at events for long durations. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness. While performing the duties of this job, the employee is regularly required to talk or hear. This position will require hours on the road when out of the office and when in the office, the work environment is a cubical atmosphere, where low to moderate phone conversations, noise or sound will be heard from or made by others sitting around you. It is usually pleasant with minimal loud disturbances.
BICSI is an Equal Opportunity Employer (EEO) / Veterans / Disabled
EEO IS THE LAW
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