Conduct regular training-needs assessments across Business Services
Identify capability gaps from performance client feedback QA findings and business requirements
Develop annual and quarterly training plans aligned with business priorities
Maintain training requirements by role and function
Develop and deliver structured induction programs for new employees
Ensure new joiners understand Vistas Global Business Services policies processes and service expectations
Coordinate role-specific onboarding with Unit Heads and functional managers
Maintain onboarding completion records
Train recruitment teams on sourcing screening interviewing candidate management and client requirements
Develop practical recruitment training modules
Run refresher sessions based on delivery gaps and recruiter performance
Support improvement in recruitment quality productivity and turnaround time
Develop and deliver training on prospecting client engagement sales communication and opportunity management
Train teams on cross-selling upselling and account growth
Support proposal presentation and negotiation capability
Conduct refresher and coaching sessions based on performance requirements

Bachelor’s degree in Human Resources, Business Administration, Learning & Development, Education or a related field.
Professional training or facilitation certification preferred.
7+ years of relevant experience in training, learning and development, capability building or operational training.
Experience in staffing, outsourcing, customer service, call center, recruitment or business services preferred.
Experience developing training modules, assessments and learning materials.
Strong understanding of adult learning principles and practical workplace training.
Strong facilitation, presentation and communication skills.
Ability to conduct training-needs analysis and measure training effectiveness.
Ability to use performance data and feedback to identify capability gaps and recommend development actions.
Ability to work closely with Recruitment, Business Development, Operations, QA/QC and Unit Heads.
Strong planning, coordination and stakeholder-management skills.

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Manager - Learning & Development

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