Manager - Training & Capability Development
About the role
We are seeking a Manager – Training & Capability Development to build and improve employee capabilities across Business Services through structured training, onboarding, refresher programs and role-based development. The role identifies capability gaps, develops practical training programs and measures training effectiveness across recruitment, business development, account management, customer service and call center operations.
What we're looking for
Qualifications & Experience
- Bachelor’s degree in Human Resources, Business Administration, Learning & Development, Education or a related field.
- Professional training or facilitation certification preferred.
- 7+ years of relevant experience in training, learning and development, capability building or operational training.
- Experience in staffing, outsourcing, customer service, call center, recruitment or business services preferred.
- Experience developing training modules, assessments and learning materials.
- Strong understanding of adult learning principles and practical workplace training.
- Strong facilitation, presentation and communication skills.
- Ability to conduct training-needs analysis and measure training effectiveness.
- Ability to use performance data and feedback to identify capability gaps and recommend development actions.
- Ability to work closely with Recruitment, Business Development, Operations, QA/QC and Unit Heads.
- Strong planning, coordination and stakeholder-management skills.
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