Operations Manager
Location: Englewood, Colorado /Hybrid
Employment Type: Full-Time
About the Company
We are a growing technical manufacturer’s representative and distribution company serving commercial, industrial, electrical, and data-center markets. We provide technical products, engineering support, procurement, and project support to contractors, engineers, distributors, and end users.
We are looking for an Operations Manager to take ownership of the company’s day-to-day operational activities and help build scalable processes as the business continues to grow.
Position Overview
The Operations Manager will be responsible for keeping the business running efficiently from order receipt through purchasing, fulfillment, shipping, invoicing, and customer follow-up.
This is a hands-on position for someone who is highly organized, technically capable, comfortable working independently, and able to manage multiple priorities in a fast-paced environment.
The ideal candidate will become the central point of coordination between customers, vendors, sales, purchasing, warehouse/shipping, and management.
Key Responsibilities
Order & Operations Management
- Manage the order-entry process from purchase order through fulfillment.
- Coordinate customer orders, acknowledgments, changes, backorders, and deliveries.
- Ensure orders are accurately entered, tracked, and completed.
- Identify operational bottlenecks and develop solutions.
- Establish and improve repeatable operating procedures.
Purchasing & Vendor Management
- Place and manage purchase orders with manufacturers and suppliers.
- Track lead times, production schedules, backorders, and expected ship dates.
- Communicate with vendors regarding pricing, availability, order changes, and delivery issues.
- Maintain accurate purchasing and order records.
Shipping, Receiving & Inventory
- Coordinate incoming and outgoing shipments.
- Manage receiving and inspection of products.
- Maintain inventory accuracy.
- Coordinate warehouse organization and material movement.
- Work with freight carriers and resolve shipping issues.
- Help establish appropriate inventory levels and purchasing practices.
CRM & Data Management
- Maintain accurate customer, opportunity, order, and activity information in Pipedrive CRM .
- Ensure sales and operational information is properly documented.
- Develop and maintain operational reports and tracking systems.
- Use data to identify trends, inefficiencies, and opportunities for improvement.
Customer & Vendor Coordination
- Serve as a primary operational contact for customers and vendors.
- Provide order status updates and resolve routine issues.
- Coordinate between sales, engineering, purchasing, manufacturers, and customers.
- Ensure customers receive timely and accurate communication.
Process Improvement
- Identify opportunities to automate, simplify, and improve company processes.
- Develop procedures that reduce errors and improve efficiency.
- Create systems that allow the company to scale without adding unnecessary administrative workload.
- Help establish an organized, professional operating environment.
Qualifications
Required:
- Strong organizational and time-management skills.
- Excellent written and verbal communication.
- Strong attention to detail.
- Ability to manage multiple projects and priorities simultaneously.
- Ability to work independently and take ownership of responsibilities.
- Advanced Microsoft Excel proficiency.
- Strong problem-solving skills.
- Comfortable working in a small-business environment where responsibilities may span multiple areas.
- Must be able to lift up to 100lbs.
Preferred:
- Experience with Pipedrive CRM or similar CRM software.
- Experience in manufacturing, distribution, electrical, HVAC, construction, industrial, or technical sales environments.
- Experience with purchasing, logistics, inventory, order management, or supply chain.
- Bachelor’s degree in Business, Operations, Supply Chain, Logistics, or a related field .
- Equivalent professional experience will be considered in place of a degree.
Compensation
Compensation will include:
- Competitive hourly rate
- Car allowance
- Gas/fuel allowance
- Company phone
- Internet allowance
- Insurance/benefits stipend
- Performance-based incentives
The company is particularly interested in structuring compensation so that the employee has an opportunity to benefit from the company’s success rather than relying entirely on fixed compensation.
Why Join Us?
This is an opportunity to join a growing technical business in a position with meaningful responsibility and autonomy.
The Operations Manager will have the opportunity to build and improve the systems that run the company, work directly with ownership and customers, and play an important role in the company’s continued growth.