Who We Are
Founded in 1978 Al Marwan Group is a diversified organization serving the construction heavy machinery Oil & Gas real estate development and hospitality sectors across the GCC. The Group operates through multiple business units and subsidiaries delivering integrated solutions supported by strong operational expertise and a well-established regional presence.
Job Summary
We are seeking a skilled and customer-focused Product Support Service Engineer to provide technical support and after-sales service for heavy equipment. The role ensures optimal equipment performance high service standards and strong customer satisfaction across both workshop and field operations.
Key Responsibilities
Act as the primary point of contact for technical support and service-related queries
Perform preventive corrective and breakdown maintenance on heavy equipment
Diagnose troubleshoot and repair mechanical hydraulic and electrical faults
Conduct overhaul and component-level repairs when required
Maintain accurate service reports inspection records and maintenance logs
Monitor equipment performance and identify recurring issues for improvement
Coordinate with internal teams to ensure timely and efficient service delivery
Ensure compliance with OEM standards safety regulations and company policies
Requirements & Qualifications
Proven experience in product support service engineering or after-sales support
Strong technical knowledge of heavy equipment (excavators cranes forklifts etc.)
Solid understanding of hydraulic electrical and mechanical systems
Ability to interpret technical manuals schematics and service documentation
Excellent communication and customer-handling skills
Willingness to travel to client sites across the UAE
Preferred Skills
Experience with OEMs such as Caterpillar Komatsu Volvo Liebherr or JCB
Prior experience in the UAE or GCC market
Familiarity with service management systems and reporting tools
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