Quality Manager
Location: On-Site
Employment Type: Full-Time, Exempt
Department: Quality
Reports To: General Manager / Operations Leadership
Job Summary
The Quality Manager is responsible for leading the organization’s quality management system and ensuring products, processes, and operations consistently meet customer, industry, and regulatory requirements.
This is a hands-on manufacturing quality leadership role requiring strong experience with CMM inspection and AS9100 quality systems . The ideal candidate will have a background in precision CNC machining or aerospace manufacturing , with the technical expertise to lead inspections, audits, corrective actions, root-cause analysis, and continuous improvement initiatives.
Key Responsibilities
- Lead all quality assurance and quality control activities across manufacturing operations.
- Own, maintain, and continuously improve the AS9100 Quality Management System .
- Ensure ongoing compliance with AS9100 requirements and applicable customer and regulatory standards.
- Manage and oversee CMM inspection and programming activities , including dimensional inspection and verification of complex machined components.
- Review engineering drawings, specifications, tolerances, and customer requirements to establish appropriate inspection methods.
- Develop and maintain inspection plans, control plans, work instructions, and quality documentation.
- Establish and monitor quality KPIs related to defects, scrap, rework, customer complaints, on-time quality performance, and corrective actions.
- Lead root-cause analysis and corrective/preventive action activities.
- Investigate internal and customer non-conformances and implement effective corrective actions.
- Manage customer complaints, returns, quality escapes, and associated corrective action requirements.
- Lead internal, customer, supplier, and third-party quality audits.
- Prepare the organization for AS9100 surveillance and certification audits.
- Ensure proper calibration and maintenance of CMMs, gauges, and other inspection equipment.
- Oversee incoming, in-process, and final inspection processes.
- Partner with Production, Engineering, and Operations to identify process improvements and resolve quality issues.
- Analyze quality data and trends to identify systemic issues and opportunities for continuous improvement.
- Develop initiatives to reduce scrap, rework, defects, and cost of poor quality.
- Train, coach, and develop quality personnel and manufacturing employees on quality standards and inspection requirements.
- Establish and maintain supplier quality expectations and assist with supplier corrective actions.
- Ensure complete and accurate quality records and documentation.
- Promote a culture of quality, accountability, precision, and continuous improvement throughout the organization.
Required Qualifications
- 5+ years of progressive quality experience in a manufacturing environment.
- Hands-on CMM experience is required.
- Strong AS9100 experience is required.
- Experience within aerospace, precision machining, CNC manufacturing, or a highly regulated manufacturing environment strongly preferred.
- Demonstrated experience managing or leading a quality function.
- Strong understanding of AS9100 requirements and quality management systems.
- Proficiency with CMM inspection, measurement systems, and dimensional inspection equipment .
- Ability to read and interpret complex engineering drawings, GD&T, specifications, and tolerances.
- Experience with root-cause analysis, corrective action, non-conformance management, and continuous improvement.
- Experience leading internal, customer, supplier, and third-party audits.
- Strong understanding of manufacturing processes and quality control methodologies.
- Strong analytical, problem-solving, organizational, and communication skills.
- Ability to work effectively with Production, Engineering, Operations, and senior leadership.
Preferred Qualifications
- Bachelor’s degree in Quality, Manufacturing, Engineering, Industrial Technology, or a related field.
- ASQ certification such as CQE or CQA .
- Experience with aerospace customer requirements and documentation.
- Experience with FAI / AS9102 First Article Inspection .
- Knowledge of SPC, MSA, PPAP, CAPA, 8D, and Lean/Six Sigma methodologies .
- Experience with quality management software and ERP/MRP systems.
- CMM programming experience is strongly preferred.
Technical Skills
- AS9100 Quality Management Systems
- CMM Inspection & Programming
- GD&T
- AS9102 / First Article Inspection
- Root-Cause Analysis
- Corrective & Preventive Action (CAPA)
- Non-Conformance Management
- SPC / MSA
- Calibration Systems
- Internal & External Auditing
- Supplier Quality
- Engineering Drawings & Specifications
- Lean Manufacturing / Continuous Improvement
- ERP/MRP & Quality Management Systems
- Microsoft Excel & Quality Reporting
Work Environment & Physical Requirements
- Primarily based in a precision manufacturing environment.
- Regular interaction with CNC machining, inspection, production, and warehouse operations.
- Ability to stand and walk throughout the facility for extended periods.
- Ability to safely work around manufacturing equipment, machinery, forklifts, and other industrial equipment.
- Must comply with all required PPE and safety procedures.
- Occasional lifting of materials or equipment may be required.
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