Receptionist - School Front Office Job Snapshot
Role: Receptionist Location: Abu Dhabi, United Arab Emirates Industry: Primary-Secondary Education Function: Front Desk-Reception Experience: Minimum 2 years of experience in a similar role Job Type: Full Time Position Overview Aldar Education is seeking a UAE National Receptionist for a Full Time, on-site role at Muna British Academy in Abu Dhabi, United Arab Emirates, with an immediate start. The position serves as a key front-office contact for families, students, visitors and staff, providing professional customer service while supporting attendance administration, admissions enquiries, communications and routine school office activities.
Job Details Country: United Arab Emirates City: Abu Dhabi Industry: Primary-Secondary Education Function: Front Desk-Reception Salary: Not disclosed Gender: No Preference Candidate Nationality: UAE National Job Type: Full Time Work Arrangement: On-site Front Office and Customer Service
- Welcome students, families, visitors and staff in a friendly and professional manner.
- Deliver high-quality customer service while representing the school appropriately.
- Respond to parent enquiries and provide accurate information about the Academy.
- Answer, screen and forward incoming telephone calls according to established telephone protocols.
- Provide accurate information in person and through telephone and email communication.
- Maintain a tidy, organized and presentable reception area with appropriate stationery, forms and informational materials.
- Arrange transportation for visitors when required.
Attendance Administration
- Maintain accurate daily attendance records and help ensure all students are accounted for.
- Confirm daily class attendance information with teachers.
- Complete class registers and record late and absent students using Engage or other relevant software.
- Inform class teachers of recorded student absences where required.
- Contact families to verify reasons for student absence.
- Liaise with the school nurse regarding medical absences.
- Maintain accurate attendance information in accordance with school procedures.
Admissions Support
- Provide initial guidance to parents regarding student registration and admissions procedures.
- Support the Admissions team with inbound and outbound calls.
- Record admissions enquiries in the school 's MIS database.
- Provide accurate information about the school when required, including curriculum, education levels and tuition fees.
- Assist families during the initial enquiry stage and direct more detailed admissions matters to the appropriate team.
Administrative Support
- Provide general clerical and administrative assistance to the school.
- Update records, photocopy documents, maintain files, complete standard forms and respond to routine correspondence.
- Undertake word-processing, database entry and other IT-based administrative tasks.
- Prepare basic spreadsheet reports and conduct internet research when required.
- Produce class lists, staff and student contact information and other requested data.
- Sort and distribute incoming mail and courier items.
- Attend and participate in relevant meetings when required.
- Support the Senior Leadership Team with assigned administrative tasks.
- Undertake other reasonable duties appropriate to the responsibilities of the position.
Qualifications
- High School Certificate, Diploma or Bachelor 's Degree.
- Minimum 2 years of experience in a similar role.
Knowledge and Skills
- Excellent written and spoken English and Arabic communication skills.
- Strong customer service orientation.
- Proficiency in Microsoft Office applications and Outlook 365.
- Ability to operate computers, photocopiers and other standard office equipment.
- Strong interpersonal skills for regular interaction with parents and families in a multicultural school community.
- Excellent office management and organizational skills.
- Ability to communicate professionally with students, families, visitors and colleagues.
- Ability to handle school information accurately and responsibly.
Safeguarding and Inclusion
Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. Offers of appointment are subject to satisfactory references and police clearance. Aldar Education states that it is an equal opportunity employer committed to a diverse and inclusive work environment. This vacancy specifically requires a UAE National candidate.
About Muna British Academy
Muna British Academy is part of the Aldar family of schools in Abu Dhabi and is relocating to Saadiyat Island. The school follows the National Curriculum of England from Nursery through Year 6 and is expanding to include Year 7. The Academy has been rated Outstanding by the Abu Dhabi Department of Education and Knowledge.
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