al khor, al khor and al thakhira, Qatar Unknown Posted 1 day ago
$123,000 – $167,000
Key Responsibilities
Oversee daily rental operations ensuring seamless customer experiences from booking to return.
Manage fleet availability and condition coordinating maintenance and cleaning schedules to maximize utilization.
Develop and implement strategic pricing and promotional offers to drive revenue and market share.
Lead and motivate a team of rental agents providing training performance feedback and fostering a customer-centric culture.
Handle customer inquiries complaints and disputes with professionalism aiming for swift and satisfactory resolutions.
Ensure compliance with all company policies local regulations and insurance requirements.
Analyze rental data and market trends to identify opportunities for operational improvements and business growth.
Manage inventory of vehicles accessories and supplies optimizing stock levels and controlling costs.
Establish and maintain strong relationships with corporate clients travel agencies and other business partners.
Implement and monitor safety protocols for vehicles and premises ensuring a secure environment for staff and customers.
Key Requirements
Possession of a Bachelor's degree in Business Administration, Hospitality, or a related field.A minimum of 3-5 years of progressive experience in the car rental or automotive industry.
Proven track record in managing teams and driving operational efficiency in a customer-facing role.
Proficiency in rental management software and standard office productivity suites (e.g., MS Office).
Strong understanding of fleet management, vehicle maintenance, and insurance procedures.
Exceptional interpersonal and communication skills, with fluency in English and (Specify other languages if applicable).
Demonstrated ability to problem-solve, make sound decisions under pressure, and handle complex customer issues.
A proactive and results-oriented individual with a passion for customer service excellence.
Ability to work flexible hours, including weekends and holidays, to meet business demands.
Clean driving record and the physical ability to perform basic vehicle inspections.
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