The Retail Operations Manager’s role is to ensure the highest standards of Retail Operations performance in terms of organization and efficiency within the stores to enhance the client experience.
She/He is in charge to support the store teams by optimizing tools and sharing best practices in accordance with corporate policies, processes, and values.
The Retail Operations Manager spends time in store to understand the needs and reality on the field and therefore provide daily support, information, and training.
Team Management
Management of the team overseeing store operations, Press Showroom operations, and Regional After-Sales Hub operations.
Participate actively in the recruitment process for your team, with the support of your HR department: sourcing relevant profiles, conducting interviews…
Work in constant cooperation with the store management team
Liaise with corporate: be the entry point at store level for all matters related to operations in stores
Optimization of operations in store
Roll out the Group Policies & Procedures for in-store operations
Support store management in redefining store back and front-office organization
KPI OPS follow-up
Implement, maintain and animate a KPI oriented mindset for store operations to ensure efficiency, standards for quality and customer service
Stock Accuracy
Stock on Hold
Conversion Rate: Reservations and Customer Requests
Ensure ideal stock organization and efficiency in all stores
Systematically share best practice, both across stores and within your area
Insist on exceptional standards in back-office areas and stockrooms, in line with Group guidelines and to support efficiency in sales
Commercial and administrative support
Manage the destocking operations / special sales: pass the information to the stores and assist them in any issue, control the products pre-sale, organize the sale (including coordinate with temporary staff), organize transfers to Paris
Coordinate the yearly price update: check consistency with Finance, valid prices in Cegid, pass on the information to the stores, make sure deadlines are met
Check with Internal Control the cycle count schedule proposed by the stores
Coordinate relationships with logistics provider
Manage regional repair, from assessment and quotation to repair coordination and follow-up
Oversee the local workshop team, including two craftsmen
Develop and continuously improve the Hub’s service level and support stores across the region.
Maintain regular coordination with Group teams to ensure alignment of processes, standards and service expectations
Take the lead in rolling out Retail Projects across the region through proper project management (planification, budgeting, communication, implementation, and training)
Provide operational support to Real Estate teams for all store openings and renovation projects across the region, ensuring store operations requirements are addressed
Organize and coordinate regional Exceptional Sales in close collaboration with Retail Merchandising, Finance, Logistics, Security and Communications teams.
Management experience and excellent behavioral and communication skills, leadership, ability to work with store teams and liaise with corporate
High level of understanding of supply chain basic concepts and service and customer-oriented
This listing is sourced from a third-party job board. Applying will redirect you to the original posting.
Madre Me
Kimpton Hotels & Restaurants
Black Grey