Help AG is looking for a experienced Security Engineer who will be responsible for the implementation, deployment, and support of Fortinet Secure SD-WAN across the customer's global, multi-site network as part of the Global WAN Project. Working under the direction of the Senior Engineer / Team Lead, the role delivers site rollouts, configures and maintains SD-WAN and connectivity solutions, and provides day-to-day operational support to ensure stable, secure, and high-performing global connectivity. The role suits a hands-on engineer with solid Fortinet experience who is comfortable executing designs, troubleshooting issues across the WAN, and supporting migrations and BAU operations within a team environment.
Responsibilities
- Deploy and configure Fortinet FortiGate firewalls and Secure SD-WAN in line with approved designs and standards.
- Configure SD-WAN policies, IPSec tunnels, dynamic routing (BGP, OSPF), and application steering/SLA rules.
- Execute site rollouts and onboarding using FortiManager templates and zero-touch provisioning.
- Provide day-to-day operational support, incident and problem management, and troubleshooting across the WAN/SD-WAN environment.
- Perform monitoring, health checks, and routine maintenance using FortiManager and FortiAnalyzer.
- Support migrations from legacy WAN/MPLS to Fortinet SD-WAN.
- Diagnose and resolve connectivity, performance, and configuration issues within agreed SLAs, escalating complex issues to the Senior Engineer / Team Lead.
- Maintain accurate documentation — configurations, as-built records, and standard operating procedures.
- Collaborate with the wider network and security teams to ensure reliable, secure connectivity.
Qualifications & Skills
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field (or equivalent professional experience).
- Minimum 5 years of experience in network engineering, with hands-on experience deploying and supporting Fortinet FortiGate solutions.
- Practical experience with Fortinet SD-WAN configuration, IPSec VPNs, and dynamic routing (BGP, OSPF).
- Working experience with FortiManager and FortiAnalyzer for management, monitoring, and troubleshooting.
- Experience supporting multi-site enterprise WAN environments and site rollouts.
- Solid understanding of networking fundamentals, WAN technologies, and network security concepts.
- Strong troubleshooting and problem-solving skills.
- Certifications preferred (or equivalent experience): Fortinet NSE 4 required; NSE 5/6/7 advantageous; CCNA/CCNP a plus.
- Good communication and documentation skills, and the ability to work effectively within a team.
- Willingness to work onsite and provide shift/after-hours support as required.
Benefits
- Health insurance with one of the leading global providers for medical insurance.
- Career progression and growth through challenging projects and work.
- Employee engagement and wellness campaigns activities throughout the year.
- Annual Flight tickets to home country.
- Excellent learning and development opportunities.
- Flexible/Hybrid working environment.
- Inclusive and diverse working environment.
- Open door policy.
About Us
Help AG, the cybersecurity arm of e&, is the Middle East's trusted cybersecurity partner, enabling governments, enterprises and critical industries to innovate with confidence. Combining strategic consulting, advanced managed security services and deep technology expertise, Help AG helps organizations strengthen cyber resilience, secure AI adoption and build trusted sovereign digital environments. With regional expertise and a customer-first approach, Help AG delivers end-to-end cybersecurity capabilities designed to protect critical operations, manage evolving risks and support secure digital transformation. Through continuous innovation, trusted partnerships and measurable outcomes, Help AG enables organizations to remain resilient, prepared and confident in a complex digital world.
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