Security Engineer – NGFW & DDOS

Help AG is looking for a talented and experienced Security Engineer – NGFW & DDOS who will be responsible for the creation of procedures, implementation of process development, and maintenance of security systems across internal and client environments.

Responsibilities

• Act as L1 for DDOS & Firewall technologies for Help AG customers.
• Able to monitor, operate, maintain, and troubleshoot IP Networks and interconnected Network Security technologies.
• Provide timely response to all incidents, outages, and performance alerts.
• Takes responsibility in handling incidents and escalates timely to SME teams.
• Calling and notifying customers and different stakeholder teams to provide faster resolution and updates.
• Should be working in a 24*7 support team.

Qualifications & Skills

• Bachelor’s degree in computer science, information technology, or a related field.
• Should have at least 3+ years demonstrable industry experience.
• Should have expert and in-depth knowledge of Complex IP Networks.
• Should have solid understanding of Network Security technologies, data center traffic flow and advanced troubleshooting techniques.
• Should have Network Operations / Security Operations experience.
• Should have fair understanding of ITIL change management, problem management and incident management.
• Should have experience to work under pressure and with strict SLA's.
• Sound understanding of common services (web, mail, FTP, DNS, etc.), network vulnerabilities and network attack patterns.
• Experience with many/all the following security controls:
  • Firewalls
  • Intrusion Prevention Systems
  • Antimalware
  • Two factor Authentication
  • Sandbox
  • Virtual Private Networks
  • Firewall Rules Auditing
• Should have demonstrable experience of working in extreme pressure and customer facing environments.
• Self‑motivated and a professional attitude.
• Excellent Customer facing skills.
• Excellent communication and listening skills.
• Excellent teambuilding, customer service, and interpersonal skills.
• Must possess good decision‑making skills, be very organized and detail oriented.
• Skills in handling technical conflicts, organizational challenges, planning and implementation challenges.
• Judgment, decision making, cooperation, sensitivity to others, technical problem‑solving, system troubleshooting, and business writing.

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Annual Flight tickets to home country.
• Excellent learning and development opportunities.
• Flexible/Hybrid working environment.
• Inclusive and diverse working environment.
• Open door policy.

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