Senior Account Manager – B2 B Marketing Agency
Location: Bangalore (On-site)
Experience: 5–8 years
Reporting to: Account Director / Business Director
About Zensciences
Zensciences is one of India’s largest independent B2 B marketing agencies, working with global enterprises and fast-growth technology companies. We blend creativity, digital, advisory, and storytelling to help brands build relevance, reputation, and recall in complex B2 B environments.
At Zensciences, account management is not just servicing — it is leadership, problem solving, delivery ownership, and long-term relationship building.
Role Purpose
This role exists to ensure that enterprise accounts are managed with strong ownership, operational discipline, responsiveness, and contextual understanding.
Success in this role looks like:
strong client trust in enterprise marketing roles,
smoother delivery,
healthier account growth,
stronger team coordination,
and consistently high-quality output.
Key Responsibilities
1. Enterprise Marketing & Account Management
Build and manage strong working relationships with client stakeholders across B2 B accounts
Understand client business priorities, challenges, and marketing goals deeply
Act as a key point of coordination between clients and internal teams
Bring proactive thinking, recommendations, and contextual understanding into ongoing engagements
2. Delivery & Operational Excellence
Drive smooth day-to-day delivery across creative, digital, content, web, and campaign workstreams
Ensure timelines, quality standards, responsiveness, and operational expectations are consistently met
Improve delivery coordination, planning, reviews, and communication across teams
Reduce operational gaps, rework, and workflow inefficiencies
3. Business Growth, Revenue & Account Health
Meet revenue targets, support account growth through upsell opportunities
Maintain visibility into account health, delivery risks, workload planning, and operational priorities
Support business reviews, reporting, and internal planning discussions
Help ensure accounts operate efficiently and sustainably
4. Team Coordination & Leadership
Work closely with content, creative, digital, web, and production teams across projects
Coordinate workflows and priorities across multiple stakeholders and timelines
Mentor junior account managers or executives where required
Build a culture of ownership, responsiveness, collaboration, and accountability
5. Problem Solving & Communication
Handle delivery challenges, escalations, and changing priorities calmly and proactively
Communicate clearly and effectively across clients, leadership, and internal teams
Balance speed, quality, and stakeholder expectations in fast-moving environments
Desired Skills & Experience
5–8 years of experience in account management, client servicing, or project leadership roles within agency or marketing environments
Strong understanding of B2 B marketing and enterprise client environments
Experience managing integrated workstreams across content, creative, digital, web, and campaigns
Strong communication, coordination, and stakeholder management skills
High ownership mindset with strong operational thinking
Ability to manage multiple projects and priorities simultaneously
Calm under pressure and comfortable handling ambiguity