Location: United Arab Emirates
Company: Questworkx
Job Category: Information Technology (IT) & Software
Job Overview
Questworkx is looking for an experienced Senior Application Support Engineer (L2/L3) to take end-to-end technical ownership of enterprise applications, including the HCL Total Experience (TX) Platform and Al Wataneya Auction Platform.
The ideal candidate should have 8+ years of experience in enterprise application support, with hands‑on expertise in HCL products, Azure AKS/Kubernetes and application troubleshooting.
The role requires a technically strong professional who can independently manage L2/L3 support, coordinate with infrastructure teams and vendors, maintain application stability and ensure SLA compliance.
Employment Type: Full-time
Availability: Immediate to 30-day joiners preferred.
Key Responsibilities
- Manage L2/L3 application support, maintenance and troubleshooting.
- Handle bug fixes, deployments, releases and performance optimisation.
- Support HCL DX, Volt MX, Volt Foundry and Leap platforms.
- Monitor and troubleshoot Azure AKS/Kubernetes environments.
- Support APIs, microservices, middleware and third‑party integrations.
- Perform SQL‑based troubleshooting and investigate database connectivity and application data‑access issues.
- Manage ITIL‑based incident, problem and change management processes.
- Take end‑to‑end ownership of incidents.
- Perform log analysis and performance monitoring.
- Support patch management, upgrades, backups and disaster recovery validation.
- Coordinate with infrastructure teams and vendors to maintain application stability and SLA compliance.
Requirements & Qualifications
- 8+ years of relevant experience.
- Hands‑on experience with the HCL TX stack:
- HCL DX
- Volt MX
- Volt Foundry
- Leap
- Strong L2/L3 application support experience.
- Working knowledge of Azure AKS/Kubernetes, including:
- Pods and deployments
- Services and ingress
- Probes and container health
- Scaling
- Experience supporting APIs, microservices, middleware and third‑party integrations.
- Strong SQL skills and database troubleshooting experience.
- Experience with ITIL‑based incident, problem and change management.
- Knowledge of log analysis, performance monitoring, patch management, upgrades, backup and disaster recovery validation.
Preferred Qualifications:
- HCL product support and vendor escalation experience.
- Azure or Kubernetes certifications.
- Experience with auction or e‑commerce platforms.
- UAE enterprise application support experience.
Salary, Benefits & Career Growth
Salary and benefits have not been disclosed by the employer. Candidates should confirm compensation and employment details directly with the hiring team.
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