Job Title: Senior Executive – Warehouse Operations
The Senior Executive – Warehouse Operations will be responsible for managing day-to-day warehouse activities, including shipment processing, dispatch coordination, last-mile returns and operational reporting. The role requires close coordination with warehouse teams, drivers, hubs and internal stakeholders to ensure smooth and timely operations.
Key Responsibilities:
- Manage daily shipment receiving, sorting, processing and dispatch activities.
- Coordinate with the last-mile team and drivers for timely shipment movement.
- Monitor and process last-mile returns, undelivered shipments and reverse orders.
- Track shipment ageing and ensure pending shipments and returns are closed within the agreed SLA.
- Maintain accurate operational data and prepare daily, weekly and monthly MIS reports.
- Monitor volumes, productivity, manpower utilization and operational performance.
- Investigate shipment discrepancies and coordinate with the relevant teams for resolution.
- Ensure adherence to warehouse SOPs, safety requirements and quality standards.
- Support manpower and shift planning based on operational volumes.
- Identify process gaps and recommend improvements to increase efficiency and accuracy.
Requirements:
- 3–5 years of experience in warehouse, logistics or last-mile operations.
- Good knowledge of dispatch, returns and inventory-handling processes.
- Strong Excel, MIS reporting and data-analysis skills.
- Experience in courier, e-commerce or express delivery operations is preferred.
- Good communication, coordination and problem-solving skills.
- Ability to manage teams and work in a fast-paced operational environment.
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