Are you a highly skilled and service-oriented Senior IT Engineer ready to deliver exceptional executive support and become a trusted technology advisor to senior leadership in a fast-paced enterprise environment?
Who are we?
ALEC Holdings PJSC, part of the Investment Corporation of Dubai (ICD), is a leading GCC construction group with over two decades of success delivering some of the region’s most complex and high-profile projects. As a proudly publicly listed company, ALEC continues to raise the bar for quality, innovation, and excellence in construction, driving iconic developments that shape skylines across the Middle East.
In the UAE, ALEC has delivered many of the nation’s most iconic developments, operating as a fully integrated contractor through specialist business units that provide end-to-end construction solutions.
ALEC provides strategic leadership, operational oversight, and shared services that support the performance and growth of all businesses within the Group. From governance, finance, and talent to innovation, digital systems, and sustainability, the Head Office acts as the central hub that enables each business unit to deliver with confidence, consistency, and excellence across the construction and engineering value chain.
Why Join Us?
As an IT Engineer - Senior based at ALEC, you’ll play a vital role in enabling our diverse businesses to succeed. From strategy and governance to enabling services and shared expertise, you’ll help shape the operational backbone that empowers our teams to deliver exceptional outcomes for clients across the region.
At ALEC, we’re about more than just building iconic structures - we’re about building exceptional careers. As a trusted partner to some of the region’s most ambitious projects, we value innovation, operational excellence, and our people. Join us to deliver IT initiatives that directly shape our business success, from sourcing candidates to enhancing candidate experiences.
About Your Team
Our IT team is dedicated to delivering a seamless and exceptional technology experience for senior leadership. Led by the Executive Support function, we provide proactive, white glove support to C level executives and key stakeholders, ensuring they stay connected, productive, and secure. Through trusted partnerships, rapid problem resolution, and a commitment to service excellence, we enable our leaders to focus on driving the business forward with confidence.
Your Role
As an IT Engineer – Senior, you will
- Builds trusted working relationships with executives, their executive assistants and their offices, acting as their single point of contact for all IT matters.
- Advises executives on the effective use of technology, recommends tools and improvements that suit how they work, and coaches them in their use.
- Manages executive expectations with confidence, explaining options, risks and timescales in plain language, and holds firm, with tact, where a request conflicts with security or policy.
- Delivers immediate and proactive assistance for all IT-related issues (devices, connectivity, applications and accounts), minimising disruption for executives and their executive assistants.
- Takes ownership of urgent and high-visibility executive issues through to resolution, including outside normal working hours where required, and keeps executives informed with calm, clear and regular updates.
- Holds regular check-ins with executives and their assistants on preferences, pain points and upcoming needs, and keeps an up-to-date record of each executive’s devices, access and support requirements.
- Manages the full lifecycle of executive laptops, mobile devices, tablets and peripherals, from setup and updates to replacement, with proactive health checks and configured spares for immediate swap-out.
- Supports executive assistants with delegated mailbox and calendar access, meeting scheduling and the collaboration tools they use on behalf of executives.
- Prepares executives for travel and remote working, including device checks, secure remote access and connectivity, and supports them remotely while they are away.
- Ensures executive meetings, board meetings and high-profile events run without technical disruption, including boardroom and video conferencing technology, with in-person support where required.
- Protects executive accounts, devices and data with enhanced security controls and strict discretion, and works with the Cybersecurity team on phishing, account compromise and lost or stolen devices.
- Develops and maintains executive support standards, procedures and knowledge articles, and reports on service quality and recurring issues to IT management.
- Coaches Service Desk engineers to provide trained cover for executive support during leave, absence and peak demand.
- Acts as a senior escalation point for the Service Desk, resolving complex end-user and Microsoft 365 issues and contributing to the general queue during peak periods.
- Undertake any other reasonable duties and/or responsibilities as required by management, to meet the needs of the business.
What We’re Looking For
Skills and Competencies
- Strong executive presence and a polished, professional manner, with the confidence and credibility to engage C-level executives and board members directly and hold their own in demanding conversations.
- Excellent written and verbal communication skills, with the ability to explain technical matters to senior non-technical audiences clearly and concisely.
- Composure and sound judgement under pressure, with the ability to work independently and priorities competing executive demands.
- High emotional intelligence and a service mindset, with the ability to anticipate needs and build lasting relationships with executives and their assistants.
- High level of discretion and confidentiality when handling executive information and environments.
- Expert troubleshooting of IT software, hardware and connectivity issues across end-user and infrastructure environments.
- In-depth knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint and OneDrive), Entra ID and Intune, including Windows, iOS and Android device management.
- Working knowledge of meeting room and video conferencing technology (Microsoft Teams, Zoom, Barco ClickShare, Yealink, MAXHUB).
- Ability to coach other engineers and write clear procedures and knowledge articles.
- Experience supporting a CEO, board members or an executive office in a large organisation.
- Experience supporting macOS alongside Windows.
- Microsoft 365 certifications, such as endpoint or Teams administration.
Qualifications & Experience
- Degree in appropriate discipline or equivalent demonstrated experience and/or
- 7+ years in an end-user support or IT operations role, including at least 3 years supporting C-level or VIP users
- Proven experience with Microsoft 365 and modern device management in an enterprise environment
What We Offer
- The chance to contribute to some of UAE most iconic projects.
- A collaborative, supportive environment that values innovation and excellence.
- Opportunities for professional growth and career progression.
Ready to become a trusted technology advisor to executive leadership and drive a seamless digital experience?
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