Senior IT Service Quality & Compliance Lead

Madre Integrated Engineering | Full time

• Manage the Quality & Service Management Plan and quality-assurance program.
  
• Audit SOP compliance, CMDB accuracy and preventive-maintenance performance.
  
• Review major-incident root-cause analyses and ensure reporting aligns with ITSM records.
  
• Monitor IT service-management processes including incidents, problems, changes and configuration.
  
• Monitor and report quality KPIs.
  
• Support ISO certification activities and client audits.
  
• Manage quality documentation and service audit readiness.
  

Requirements

• Degree/Diploma in Engineering, IT or Quality.
  
• ISO/IEC 20000 and/or ISO 27001 Practitioner/Lead Auditor certification.
  
• ITIL Expert certification.
  
• Quality-management background.
  
• Minimum 8 years of experience in service quality/service management, including auditing.
  
• Strong analytical, auditing and process-management skills.
  
• Knowledge of ITSM, CMDB and continual service improvement.
  
• Must meet airport HSE, cybersecurity and security requirements.
  

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