The Service engineer is responsible for the installation, maintenance, and repair of medical equipment to ensure optimal performance and customer satisfaction.
The role involves troubleshooting technical issues, providing technical support, and ensuring compliance with company standards and regulatory requirements.
Job Responsibilities and Essential Duties
Install and set up medical equipment at customer sites.
Perform initial testing and ensure proper functioning & collection of Installation report.
Conduct routine maintenance as per the service schedule.
Ensure equipment meets performance standards and safety regulations.
Diagnose and resolve technical issues promptly.
Replace or repair defective parts and components.
Report recurring issues to the Product Technical Specialist (PTS) for corrective action
Provide on-site and remote technical support to customers.
Educate end-users on equipment operation, maintenance, and care.
Maintain detailed records of service activities, including reports and logs into the system.
Ensure compliance with documentation standards and processes.
Conduct regular inspections to ensure equipment quality and reliability.
Adhere to company policies, industry standards, and regulatory requirements.
Ensure workplace and equipment safety during service activities.
Coordinate with sales, service teams, and distributors to resolve customer issues.
Support product demonstrations and training for customers as required.
Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
Maintain and improve equipment uptime through effective preventive and corrective maintenance activities.
Drive service business growth through Long Service (LS), Warranty, AMC/CMC, and reclassification opportunities, contributing to overall business objectives.
Optimize van stock management to ensure inventory accuracy, availability of critical spares, and reduction of excess inventory.
Ensure compliance with ISO standards, quality systems, and regulatory requirements.
Manage and support project execution and installation activities to ensure timely and successful completion.
Minimum Requirements
Bachelor's degree in biomedical engineering, Electronics, or related field
3-5 years of experience in servicing medical equipment or a related role