Work Experience: 8-15 Years Job Location: Kochi Work Mode: Hybrid Shift Timing: Rotational Shift Primary Skills: Azure, SQL/Oracle, Windows, C#, ASP.Net, Production Support, ITIL, ServiceNow, Knowledge of automation/AI Roles and Responsibilities: Experience working on Product/Application support area with rotational shift experience Ready to work in 24X7 shifts (Rotational Shifts including Night Shift and Weekends) Excellent communication skills and the ability to engage and influence stakeholders at all levels. Strong analytics and problem-solving Strong problem-solving skills Required Knowledge and Skills: Solid technical background and experience Possesses fine-tuned analytical skills and/or programming experience Strong PC-based troubleshooting skills Possesses solid written and verbal skills Working knowledge of technologies such as Azure, AWS, IIS, Oracle,.NET, Unix, SQL, Windows Server Good verse with scripting, automation and AI. Understanding of ITIL framework such as Incident Management, Problem Management and Change Management process Must be comfortable working across global time zones. Preferred Skills: Working knowledge of software development processes and methodologies Req Knowledge of the clinical trial / pharmaceutical domain Pref Powerful work ethic with a focus on customer satisfaction Intermediate Strong customer facing and presentation skills Intermediate Process documentation skills Intermediate Validation documentation and execution skills Technical troubleshooting and documentation skills Intermediate Educational Qualification: Bachelor's degree in Computer Science or equivalent
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