Technical support executive

Location: Pune

Employment Type: Full-time

About Gowitek

Gowitek is an innovation-driven company specializing in AI, agentic AI, Io T, and advanced analytics. We deliver intelligent, data-driven solutions that empower organizations to improve efficiency, unlock new opportunities, and thrive in a digital-first world.

Role Overview

We are looking for a Tech Support Executive to provide frontline technical assistance to customers and internal teams. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a customer-first mindset. While the primary focus is technical support, good-to-have Dev Ops knowledge will be an added advantage, enabling smoother deployments and operational efficiency in managed services.

Key Responsibilities

Technical Support Provide timely support to customers via email, chat, and calls. Diagnose and resolve hardware, software, and networking issues. Document solutions and maintain a knowledge base for recurring issues. Assist with onboarding and training of new users.

Internal IT Support Support Gowitek employees with day-to-day IT needs (systems, accounts, devices). Manage user access, endpoint security, and compliance with IT policies. Ensure smooth functioning of collaboration tools and internal infrastructure.

Good-to-Have: Dev Ops Knowledge Basic understanding of CI/CD pipelines and automation tools. Familiarity with cloud platforms (AWS, Azure, GCP). Exposure to monitoring tools (Grafana, Prometheus, ELK). Ability to assist in deployments and application maintenance in customer infrastructure.

Qualifications & Skills Bachelor’s degree in Computer Science, IT, or related field. 1–2 years of experience in technical support or IT support roles. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Familiarity with Windows/Linux environments and networking basics. Bonus: Exposure to Dev Ops practices, cloud platforms, and automation tools.