Position Summary - We're seeking a skilled Technical Writer to join our product team and create exceptional documentation that empowers our users and supports our product goals. You'll collaborate closely with engineering, product management, and UX teams to produce clear, comprehensive documentation that spans the entire user journey, from onboarding guides to advanced feature explanations.
You'll be responsible for developing documentation strategy, creating various content types, and ensuring our technical content meets the highest standards of clarity and usability. The ideal candidate combines strong technical writing skills with user experience thinking and collaborative teamwork abilities.
Key Responsibilities -
- Create and maintain comprehensive API documentation, including code examples and integration guides
- Write user-facing help articles, tutorials, and troubleshooting guides for product features
- Develop onboarding documentation and getting-started guides for new users
- Collaborate with engineering teams to document new features during development cycles
- Create internal documentation including technical specifications, process guides, and runbooks
- Establish and maintain documentation style guides and content standards
- Conduct user research to identify documentation gaps and improvement opportunities
- Optimize existing documentation based on user feedback and analytics data
- Create video tutorials and interactive guides when appropriate
- Manage documentation workflow from planning through publication and maintenance
- Partner with customer support to identify frequently asked questions and pain points
- Review and edit technical content created by subject matter experts
Requirements:
- Education: Bachelor's degree in Technical Writing, English, Computer Science, or related field
- (Specify any required degrees or certifications.)
- Experience: 3-5 years of technical writing experience, preferably in software or technology companies
- Skills: -
- Understanding of markup languages (Markdown, HTML) and version control systems (Git)
- Proficiency with documentation tools (Confluence, GitBook, Notion, or similar)
- Excellent research skills and ability to quickly understand complex technical concepts
- Strong collaboration skills for working with cross-functional teams
- Detail-oriented with excellent editing and proofreading abilities
We are an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We provide equal employment opportunities to all qualified candidates without discrimination based on gender, race, religion, nationality, age, disability, or any other legally protected characteristic. We value diversity and believe that an inclusive workplace enables our people and organisation to thrive.