Technology Support Engineer II

About RTDS

Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services.

Our continuous innovation-led services include -

• Managed Cloud Hosting Services
• AWS Cloud Services
• Public Cloud Solutions
• Cybersecurity Solutions

Job responsibilities

• Monitor, maintain, and troubleshoot Citrix CVAD components including Delivery Controllers, VDAs, StoreFront, Studio, and Director.
• Perform application publishing, VDA registration checks, and basic image updates.
• Manage user sessions, profile issues (Citrix UPM, FSLogix), and login performance
• Perform basic NetScaler Gateway and load balancing configuration checks.
• Monitor health status, SSL certificate expiry, and HA pair status.
• Escalate major NetScaler configuration changes or advanced troubleshooting to L3.
• Manage user accounts, security groups, and permissions in Active Directory.
• Troubleshoot Group Policy (GPO) application issues.
• Perform DNS record checks and updates; coordinate DHCP reservations as required.
• Proactively monitor system health and performance using Citrix Director and other tools.
• Handle incidents, service requests, and changes per ITIL process guidelines.
• Document troubleshooting steps and resolutions in the knowledge base.
• Work closely with L3 engineers for escalated cases.
• Coordinate with networking, storage, and security teams for issue resolution.
• Support planned maintenance activities, patching, and system updates.

Required Skills

• Working knowledge of Citrix Studio, Director, StoreFront, and NetScaler ADC.
• Hands-on experience with Windows Server (2016/2019), Active Directory, Group Policies, and DNS.
• Familiarity with PVS/MCS, FSLogix, and Citrix UPM.
• Understanding of networking basics (TCP/IP, firewalls, load balancing).
• Good troubleshooting and communication skills.

Qualifications

• Bachelor’s degree (or equivalent) in relevant field.
• Strong written and verbal communication skills

OUR MISSION

To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers.

OUR VISION

Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach.

OUR BRANDS

AceCloud: AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes:

• Public Cloud
• Private Cloud
• Cloud GPUs
• Kubernetes
• Infrastructure as a Service (IaaS)
• AWS Services

Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn More:

Ace Cloud Hosting: Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include:

• Accounting/Tax Application Hosting
• Managed Security Services
• Managed IT Services
• Hosted Virtual Desktop Solutions

Learn More:

KEY HIGHLIGHTS

• Industry Experience: 15+ years in the industry serving over 8,000 clients globally with a team of 600+ employees
• Data Center Partners: 10+ data center partners located across the USA, UK, and India
• Strategic Partnerships:

Microsoft Direct Partner under the CSP Program.

Intuit Authorized Commercial Hosting Provider.

AWS Advanced Consulting Partner with Storage & SMB Competencies

VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions

• Accreditations and Memberships:

ISO/IEC 27001:2022 Certified

Registered with NASSCOM

Member of the Internet Telephony Services Providers’ Association in the UK.

• Awards and Recognitions:

Customer Service Department of the Year Stevie Award (2024)

CPA Practice Advisor Readers' Choice Awards (2023)

VMware Accelerating Cloud Provider Partner Award (2020)

K2 Quality Award for Customer Satisfaction (2019)

Great User Experience Award by FinancesOnline (2018)

User Favourite Award by Accountex USA (2016)

CONTACT INFORMATION

Website: