IT Lab Assistant

Job Purpose The IT Lab Assistant provides day-to-day technical support maintenance and operational management for computer laboratories supporting the Bachelor of Science BSc in Computer Science and Master of Science MSc in Cybersecurity programs The role ensures lab infrastructure specialized software virtualized environments and hardware are fully operational secure and ready for lectures practical hands-on sessions and research activities

Key Responsibilities

1. Lab Environment Management amp Setup
   • Prepare configure and maintain computer labs for undergraduate BSc programming software labs and postgraduate MSc advanced cybersecurity practical sessions
   • Deploy configure and manage virtualized laboratory environments e g VMware VirtualBox Proxmox Hyper‑V used for ethical hacking penetration testing malware analysis and network security exercises
   • Install update and license required academic software IDEs compilers database management systems and specialized security tools e g Wireshark Metasploit Kali Linux Burp Suite Snort
   • Set up isolated network segments firewalls and sandboxed environments for safe cybersecurity testing and simulation
2. Technical Support amp Academic Assistance
   • Provide real-time technical assistance to faculty members and students during scheduled lab sessions and open lab hours
   • Troubleshoot hardware operating system Windows Linux macOS and network connection issues promptly to minimize disruption to classes
   • Guide students on setting up development environments tools and remote laboratory access when required
   • Maintain physical inventory and setup for hardware experiments e g microcontrollers IoT devices network switches routers and cabling
3. System Administration amp Maintenance
   • Perform regular system maintenance disk imaging OS deployment software updates and security patching across all lab machines
   • Monitor lab hardware health manage user accounts access control and enforce university IT usage and cybersecurity policies
   • Assist in maintaining lab data backup and recovery procedures
4. Inventory Safety amp Compliance
   • Maintain an accurate inventory of lab assets hardware components peripheral devices software licenses and tools
   • Log technical issues maintenance schedules and hardware repair requests using the university ticketing system
   • Ensure lab facilities comply with health safety and security standards maintaining clean organized and secure learning environments

Education: Bacheloru2019s degree or Higher Diploma in Computer Science, Computer Engineering, Information Technology, Cybersecurity, or a closely related field.

Certifications (Preferred / Advantageous)

• Cisco Certified Network Associate (CCNA)
• EC-Council Certified Ethical Hacker (CEH) or entry-level cybersecurity certifications

Technical Skills & Knowledge

• Operating Systems: Advanced proficiency in Linux administration (Ubuntu, Debian, Kali Linux) and Windows/Windows Server environments.
• Cybersecurity Tools: Hands‑on familiarity with security analysis tools (Wireshark, Nmap, Metasploit, Burp Suite, Snort/Suricata, SIEM concepts).
• Virtualization & Cloud: Experience configuring virtual machines, virtual networks, and sandboxes (VMware ESXi/Workstation, VirtualBox, or Docker containers).
• Networking: Solid understanding of TCP/IP, subnets, VLANs, routing, firewalls, and basic network troubleshooting.
• Software & Scripting: Basic scripting skills (Python, Bash, or PowerShell) for task automation and setup scripts; familiarity with common programming languages (C++, Java, Python).

Soft Skills & Core Competencies

• Strong problem‑solving, diagnostic, and technical troubleshooting abilities.
• Excellent interpersonal and communication skills to work effectively with students, faculty, and IT staff.
• Ability to work independently, manage time effectively during busy academic term schedules, and prioritize urgent technical support requests.
• Commitment to maintaining academic integrity and strict data security protocols within university networks.

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